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For Companies At a Glance
- Tasks: Drive customer engagement and platform adoption while managing client relationships.
- Company: Join a high-growth HR tech company transforming how organisations support their people.
- Benefits: Enjoy flexible working, 27 days' holiday, bonuses, health cover, and sabbaticals.
- Why this job: Be part of a purpose-led team with a strong values-driven culture.
- Qualifications: 2+ years in Customer Success or Account Management, preferably in HR tech or SaaS.
- Other info: Hybrid work model with preference for 1-2 days in London HQ.
The predicted salary is between 28800 - 43200 £ per year.
Job Description
We're working with a high-growth HR tech company that's helping organisations transform how they support and develop their people. They’re now looking to hire a Customer Success Manager to join their team and play a key role in driving customer engagement, platform adoption, and long-term impact.
This is a fantastic opportunity for someone who enjoys building strategic relationships with People and HR leaders and is motivated by delivering real value through technology and service.
You’ll manage a portfolio of clients, partnering with HR and People stakeholders to understand their goals, drive adoption of the platform, and ensure they see measurable results. You’ll act as a trusted advisor, using insights and data to inform engagement strategies, while collaborating internally to continuously improve the customer experience.
They are looking for 2+ years in a Customer Success or Account Management role (ideally in HR tech, SaaS, L&D, or similar), and experience working with senior stakeholders in People or HR functions
Why Apply?
- Join a purpose-led team with a strong, values-driven culture
- Flexible working – full-time or part-time (3–5 days/week)
- Hybrid, with preference for 1–2 days in London HQ
- Great benefits including 27 days’ holiday, bonus, health cover, sabbaticals, and more
Customer Success Manager - HR Tech employer: Inventum Group
Contact Detail:
Inventum Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Manager - HR Tech
✨Tip Number 1
Familiarise yourself with the latest trends in HR tech and customer success. Understanding the current landscape will help you engage in meaningful conversations during interviews and demonstrate your passion for the industry.
✨Tip Number 2
Network with professionals in the HR tech space, especially those in customer success roles. Attend relevant webinars or local meetups to build connections that could provide insights or even referrals for the position.
✨Tip Number 3
Prepare specific examples of how you've successfully driven customer engagement and platform adoption in previous roles. Being able to share quantifiable results will showcase your ability to deliver value to potential employers.
✨Tip Number 4
Research the company’s values and culture thoroughly. Tailoring your approach to align with their mission will not only help you stand out but also show that you're genuinely interested in being part of their team.
We think you need these skills to ace Customer Success Manager - HR Tech
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in Customer Success or Account Management, especially within HR tech or SaaS. Use specific examples that demonstrate your ability to build relationships with senior stakeholders.
Craft a Compelling Cover Letter: In your cover letter, express your passion for customer engagement and technology. Mention how your previous experiences align with the company's mission to support and develop people, and how you can add value to their team.
Showcase Your Achievements: When detailing your work history, focus on measurable results you've achieved in past roles. Use metrics to illustrate how you've driven platform adoption or improved customer satisfaction, as this will resonate with the hiring team.
Prepare for Interviews: If selected for an interview, be ready to discuss your strategies for engaging clients and driving adoption. Think about specific scenarios where you've acted as a trusted advisor and how you used data to inform your decisions.
How to prepare for a job interview at Inventum Group
✨Understand the Company and Its Values
Before the interview, take some time to research the HR tech company’s mission and values. This will help you align your answers with what they stand for and demonstrate that you’re genuinely interested in their culture.
✨Prepare Examples of Customer Success
Think of specific examples from your previous roles where you successfully managed client relationships or drove platform adoption. Be ready to discuss how you measured success and the impact of your actions on customer engagement.
✨Know Your Stakeholders
Familiarise yourself with the types of People and HR leaders you might be working with. Understanding their challenges and goals will allow you to tailor your responses and show that you can be a trusted advisor.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s customer success strategies and how they measure impact. This shows your interest in the role and helps you assess if the company is the right fit for you.
