Client Implementations Manager in London

Client Implementations Manager

The information below covers the role requirements, expected candidate experience, and accompanying qualifications.

Financial Services | London | Hybrid (3 days office)

£65,000 + very competitive bonus

A leading Financial Services organisation is seeking a Client Implementations Manager to play a key role in delivering client onboarding projects and wider business change initiatives across a busy operations and service-focused division. This is a non-technical, operations-driven role requiring strong project management skills within Financial Services.

The Role

Reporting to the Head of Client Implementations & Change, you will manage the successful onboarding of clients onto the organisation\’s dealing and custody services platform. In addition, you will help deliver a range of business change initiatives-from requirements gathering and testing through to go-live and project closure.

A major focus of the role is maintaining strong project governance, ensuring all change is delivered in a controlled and compliant manner. You will work closely with operations, technology, risk, compliance, and external auditors to support a robust control framework and drive continuous improvement.

Key Responsibilities

Lead and manage client onboarding and implementation projects end-to-end.
Ensure all projects follow the organisation\’s project management and governance framework.
Coordinate requirements, data migration, process changes and sign-off activities.
Partner closely with technology teams to ensure requirements are understood, built correctly and tested thoroughly.
Deliver clear and consistent project updates to internal and external stakeholders.
Manage operational governance and control activities across the business area.
Oversee operational resilience initiatives, ensuring alignment with regulatory and industry expectations.
Support business change initiatives, including requirements gathering and process improvement.
Drive a strong client-centric culture and ensure positive client outcomes.
Build and maintain strong relationships across operations, technology, risk and external parties.
Identify opportunities to enhance controls, improve processes and strengthen operational resilience.About You

3-4 years of project management experience within Financial Services (non-technical).
Strong organisational skills with the ability to manage multiple projects simultaneously.
Excellent communication skills and confidence engaging senior stakeholders and clients.
High attention to detail and a disciplined approach to project governance.
Experience working with control frameworks, risk management or compliance is beneficial. xiskglj
PMP / PRINCE2 certification is desirable.Inventum Group is acting as an Employment Agency in relation to this vacancy