Interim Customer Relations Advisor (6 Month temporary)
Hybrid Working | 6 Month Contract
Insurance Claims Experience Essential
Are you an experienced insurance claims professional who knows how to navigate complex customer issues, investigate complaints and deliver fair outcomes?
We're looking for a Customer Relations Advisor to join a busy Customer Service team on an initial 6-month contract. This is a fast-paced, case-focused role where you'll take ownership of escalated complaints and sensitive customer issues, working through to resolution while ensuring exceptional customer service and regulatory compliance.
What You'll Do
- Own customer complaints and escalated insurance claims cases from start to finish.
- Investigate complex issues, gathering information from customers, suppliers and internal stakeholders.
- Resolve sensitive and high-risk cases, often preventing escalation through effective communication and problem solving.
- Assess information, make informed decisions and deliver fair customer outcomes.
- Communicate confidently with customers via phone, email and web chat.
- Ensure all cases are handled in line with FCA and company requirements.
- Meet service, quality and customer satisfaction targets.
- Maintain accurate records and case documentation throughout the customer journey.
What We're Looking For
- Previous insurance claims handling experience is essential.
- Experience managing customer complaints, escalations or complex casework.
- Strong investigation and decision-making skills.
- Ability to handle difficult conversations with confidence and empathy.
- Experience working within a regulated environment.
- Excellent written and verbal communication skills.
If you're an insurance claims professional who enjoys resolving complex issues, influencing positive outcomes and putting customers at the heart of every decision, we'd love to hear from you.
Inventum Group is acting as an Employment Business in relation to this vacancy.
Insurance Claims Handler in Manchester employer: Inventum Group Careers
Join a dynamic global financial services company in London, where you will play a pivotal role in shaping the SOX environment during a transformative period. With a strong emphasis on employee growth and collaboration, the company fosters a supportive work culture that encourages innovation and continuous improvement. Enjoy competitive compensation, including bonuses, and the unique opportunity to lead a growing team while engaging with various business functions to enhance the control framework.
StudySmarter Expert Advice🤫
We think this is how you could land Insurance Claims Handler in Manchester
✨Dive Into Industry Networking Events
Get your foot in the door by attending insurance industry events and conferences. Not only will you learn about the latest trends, but you'll also meet potential employers and industry peers. Check out local chapters of professional bodies like the Chartered Insurance Institute for valuable meetups.
✨Use LinkedIn to Your Advantage
Don’t underestimate the power of LinkedIn in the insurance world. Engage with industry content, join relevant groups, and connect with professionals at companies you admire (like Inventum Group Careers). A thoughtful message explaining your interest can really make a difference!
✨Look Out for Graduate Schemes
Many firms in insurance have structured graduate programmes. Keep an eye on application windows and utilise your university's career services for insider tips. These schemes are designed to develop talent and often lead to permanent roles after your initial training.
✨Leverage Your Current Connections
Got friends or family in the industry? Now’s the time to reach out! Personal referrals can give you a head start, so let them know you're on the lookout for full-time opportunities at places like Inventum Group Careers. Don’t shy away from asking for a coffee chat; you never know what doors it might open!
Some tips for your application 🫡
Highlight Your Analytical Skills:In insurance, we love a candidate who can crunch numbers and analyse data effectively. When crafting your CV, make sure to showcase any relevant coursework or experiences that highlight your analytical abilities, especially if you’ve tackled risk assessment or financial modelling.
Showcase Industry Knowledge:Don’t be shy about your knowledge of the insurance sector! We want to see that you've done your homework on current trends, regulations, and challenges in the industry. Mention any relevant projects or studies you’ve completed that demonstrate your understanding of the field in your cover letter.
Craft a Compelling Cover Letter:Your cover letter should tell us why you’re passionate about insurance. Share any personal experiences or what drew you into this profession. We’re looking for enthusiasm and a clear motivation for why you want to be part of our team at Inventum Group Careers.
Tailor Your CV for the Role:Don't just send a generic CV! Focus on tailoring it specifically for the insurance role at Inventum Group Careers. Highlight relevant skills such as risk management, customer service experience, or any certifications you've earned in the industry to make your application stand out.
How to prepare for a job interview at Inventum Group Careers
✨Know Your Numbers: Insurance Fundamentals
Brush up on your understanding of key insurance concepts, like underwriting principles and risk assessment. Expect the interviewer at Inventum Group Careers to throw some technical questions your way, so be ready to demonstrate your grasp of these essentials.
✨Showcase Your Analytical Side
In the insurance world, it's all about data. Prepare to discuss any analytical tools or methodologies you've used in past experiences. If you have a portfolio of projects where you've tackled complex data, bring that along to impress the team!
✨Prepare for Behavioural Questions
As a full-timer at Inventum Group Careers, they'll want to know how you handle real-life scenarios, not just theory. Think about challenges you've faced in teamwork or customer service, and how those experiences can relate to a career in insurance.
✨Know the Company Culture Inside Out
Understanding Inventum Group Careers's values and workplace culture is essential. Don’t just memorise their mission statement; think about how your personal values align with theirs. This will show your genuine interest in being part of their team long-term.
