At a Glance
- Tasks: Provide friendly support to customers and resolve technical issues.
- Company: Join a supportive team in a growing organisation.
- Benefits: Gain valuable experience, develop skills, and work in a collaborative environment.
- Other info: Perfect for those eager to learn and grow in tech support.
- Why this job: Make a difference by helping customers and enhancing their experience.
- Qualifications: Tech-savvy, problem-solver, and great communicator.
The predicted salary is between 31500 - 38500 £ per year.
We’re looking for a friendly and motivated Support Technician to join our growing Support Team. This team plays a vital role within the organisation, acting as the first point of contact for our customer base and delivering an excellent support experience. You’ll work directly with customers to resolve technical issues, provide guidance on our products, and ensure every interaction is clear, helpful, and professional.
What You’ll Be Doing:
- Answering incoming customer calls and live chats
- Responding to and managing support tickets using Zendesk
- Owning assigned tickets and keeping customers informed of progress
- Accurately logging all queries and issues on the ticketing system
- Providing remote support while following documented processes
- Guiding customers through solutions and training materials, promoting self-service where appropriate
- Building strong knowledge of our products and services
- Contributing to support documentation and knowledge base content
- Working towards individual and team KPIs
What We’re Looking For:
- Technically minded with a strong ability to troubleshoot software and hardware issues
- A logical and confident problem-solver
- Friendly, warm, and customer-focused
- A strong team player with a 'one team' mentality
- An attentive listener with clear communication skills
- Keen to learn, develop, and grow in a technical support role
No matter your background, if you enjoy learning new skills and want to develop your career in a supportive and growing business, we’d love to hear from you.
Support Technician in Leeds employer: InVentry Ltd.
InVentry Ltd. is an excellent employer that prioritises employee development and fosters a collaborative work culture. With a focus on customer relationships and growth, employees benefit from ongoing training opportunities and a supportive environment that encourages innovation and teamwork. Located in a vibrant area, the company offers a dynamic workplace where your contributions directly impact client success and satisfaction.
