Head of Operations

Location: London (Hybrid)

Industry: Software / Technology

Overview

A high-growth, product-led technology company is seeking an experienced Operations Manager to lead and scale internal business operations. This is a key role responsible for strengthening IT systems, enhancing security and compliance, optimizing internal processes, and supporting the company’s continued expansion through operational excellence.

The ideal candidate will bring a strong background in operations within a software or technology-focused organization and will be adept at driving efficiency, cross-functional collaboration, and data-informed decision-making across all business functions.

Role Purpose

The Operations Manager will ensure the business runs smoothly, efficiently, and securely, supporting both product and commercial teams. This role requires a hands-on leader with a strategic mindset, capable of identifying operational gaps, delivering scalable solutions, and enabling the business to perform at a high level while preparing for future growth.

Key Responsibilities

• Design, implement, and continuously improve operational processes to support growth and scalability
• Lead and coordinate cross-functional projects aligned with company priorities and strategic goals
• Introduce and maintain systems and tools that increase productivity and performance visibility
• Oversee internal IT operations and infrastructure, including security protocols, access management, and regulatory compliance (e.g., GDPR)
• Manage onboarding processes for new employees and contractors, ensuring effective system access and integration
• Facilitate seamless collaboration between technical and non-technical teams to improve operational alignment
• Evaluate and manage third-party suppliers, including procurement, contract negotiation, and performance oversight
• Lead day-to-day office operations and support a productive, well-functioning workplace
• Foster a culture of continuous improvement, identifying inefficiencies and implementing data-driven enhancements
• Track and report on KPIs to monitor and improve operational effectiveness

Skills & Competencies

• Strong capabilities in process design, systems thinking, and project execution
• Excellent organizational and stakeholder management skills
• Analytical thinker with a pragmatic approach to problem-solving
• Clear communicator with the ability to bridge technical and business needs
• Proficient with modern business tools (e.g., Google Workspace, Slack, project management software, SaaS platforms)
• Financial and commercial understanding, especially around vendor contracts and budgeting

Required Experience

• Experience in a similar operations leadership role within a software or tech-driven company
• Demonstrated ability to lead and deliver cross-functional initiatives at pace
• Solid understanding of IT governance, cybersecurity, and compliance requirements in a technology setting
• Proven success in streamlining and scaling operational functions in a growth-oriented environment
• Strong track record of managing external suppliers and internal systems

Personal Attributes

• Proactive and results-driven with a strong sense of ownership
• Detail-focused while maintaining awareness of the bigger picture
• Calm, adaptable, and effective in fast-paced environments
• Collaborative and versatile, comfortable working across a wide range of responsibilities
• High integrity, professionalism, and discretion

Preferred but Not Required

• Experience supporting operations in a scaling or international tech company
• Familiarity with developer tools or open-source software environments