Sales Operations Manager in City of London

Location: UK (Hybrid) – Regular travel to London

About the Role

We're looking for an experienced Sales Operations Manager to join our growing software business and partner closely with our Chief Revenue Officer (CRO). This is a highly visible role that will play a key part in driving sales performance, improving operational efficiency and supporting strategic decision-making across the commercial function. You'll own the day-to-day sales operations processes, ensuring the sales team has accurate data, effective reporting and streamlined processes that enable them to maximise revenue. Working directly with the CRO, you'll lead deal reviews, manage Salesforce, produce commercial insights and help shape the future of our sales organisation. This is an excellent opportunity for someone who enjoys combining data, systems and commercial thinking within a fast-paced SaaS environment.

Key Responsibilities

• Partner with the CRO to support the overall sales strategy and operational execution.
• Lead weekly pipeline and deal review meetings, ensuring opportunities are progressing effectively.
• Own and optimise Salesforce, ensuring data quality, reporting accuracy and user adoption.
• Produce dashboards and reports on sales performance, forecasting, pipeline health and KPIs.
• Support sales forecasting and revenue planning.
• Identify risks within the sales pipeline and provide recommendations to improve conversion rates.
• Analyse sales performance and present actionable insights to senior leadership.
• Improve sales processes, workflows and operational efficiency across the commercial team.
• Support pricing approvals, commercial governance and deal structuring where required.
• Work closely with Finance, Customer Success and Marketing to ensure alignment across the revenue organisation.
• Deliver training and guidance on Salesforce best practices and commercial processes.
• Maintain accurate sales documentation, reporting and operational procedures.

About You

You'll be commercially minded, analytical and comfortable working with senior stakeholders. You enjoy improving processes and using data to support better business decisions. You'll have experience working within a software or SaaS business and understand how sales organisations operate.

Essential Experience

• Previous experience in a Sales Operations, Revenue Operations or Commercial Operations role.
• Experience working within a software or SaaS organisation.
• Advanced Salesforce CRM experience (essential).
• Experience supporting senior commercial leaders such as a CRO, Sales Director or VP of Sales.
• Strong experience producing sales reports, dashboards and forecasts.
• Experience facilitating pipeline reviews and deal review meetings.
• Strong analytical and data interpretation skills.
• Excellent Excel and reporting skills.
• Experience improving sales processes and operational workflows.
• Strong stakeholder management and communication skills.

Desirable

• Experience with BI tools such as Power BI, Tableau or Looker.
• Experience with sales engagement or revenue technology platforms.
• Knowledge of subscription/SaaS sales metrics including: ARR, MRR, Churn, Pipeline Coverage, Win Rate, Sales Velocity.
• Experience working in a high-growth technology business.

What's on Offer

• Hybrid working with regular travel to London.
• Opportunity to work directly with the CRO and senior leadership team.
• High-impact role within a growing software business.
• Excellent career progression opportunities.
• Competitive salary and benefits package.

Ideal Candidate Profile

We're looking for someone who thrives in a commercial environment and enjoys helping sales teams succeed through better processes, data and systems. You'll be confident challenging the status quo, presenting insights to senior leaders and acting as a trusted business partner to the CRO. This is a role for someone who enjoys being at the centre of the commercial function and making a measurable impact on revenue growth.