At a Glance
- Tasks: Support sales by managing customer relationships and handling enquiries efficiently.
- Company: Award-winning Managed Service Provider with a customer-first approach.
- Benefits: Competitive salary, ongoing training, career progression, and a supportive team environment.
- Other info: Dynamic role with clear opportunities for career growth in the IT industry.
- Why this job: Join a growing tech company and make a real impact on customer satisfaction.
- Qualifications: Experience in sales support or customer service, strong communication skills, and attention to detail.
The predicted salary is between 37350 - 45650 £ per year.
- Internal Sales Support
- Job Type : Full-time | Permanent
About the Company
We are an award-winning Managed Service Provider (MSP) that has been helping businesses get the most from technology for over 30 years.
We partner with organisations across the UK to deliver reliable, secure, and innovative IT solutions that enable them to work smarter and grow with confidence.
Our expertise spans managed IT support, cloud solutions, cybersecurity, modern workplace technologies, infrastructure, Power Platform, AI, and digital transformation.
What sets us apart is our customer-first approach and commitment to building long-term relationships through exceptional service.
As our business continues to grow, we're looking for an organised and customer-focused Internal Sales Support professional to join our team in Basildon.
The Role
As Internal Sales Support, you'll play a key role in supporting our sales function and managing relationships with a portfolio of customers.
You'll be the first point of contact for many client enquiries, ensuring requests are handled efficiently while helping identify opportunities to introduce additional products and services.
Working closely with our Account Managers and Technical teams, you'll help deliver an outstanding customer experience from initial enquiry through to order completion and ongoing account support.
Key Responsibilities
- Manage relationships with a portfolio of small and medium-sized customer
- accounts. Respond to customer enquiries by phone and email, providing a professional and responsive service.
- Prepare quotations, process orders, renewals, and service requests accurately.
- Maintain up-to-date customer information within the CRM system.
- Identify opportunities to upsell and cross-sell managed IT solutions and services.
- Work collaboratively with technical and account management teams to ensure seamless service delivery.
- Support the sales team with administration, reporting, and customer documentation.
- Monitor contract renewal dates and proactively engage customers regarding renewals and service improvements.
- Build strong customer relationships that encourage long-term partnerships.
About You
We're looking for someone who enjoys building relationships, is highly organised, and thrives in a fast-paced environment.
You'll ideally have
- Previous experience in Sales Support, Internal Sales, Customer Service, or Account Coordination.
- Excellent communication and interpersonal skills. Strong organisational skills with excellent attention to detail.
- The ability to manage multiple priorities and work effectively under pressure.
- A proactive, customer-focused approach with a desire to contribute to business growth.
- Confidence using Microsoft Office and CRM systems.
Desirable
Experience within an IT, Technology, or Managed Services (MSP) environment.
Knowledge of managed IT services, cloud solutions, or cybersecurity.
Experience using CRM or PSA (Professional Services Automation) platforms.
- What You'll Receive
- Competitive salary.
- Ongoing training and professional development.
- Clear opportunities for career progression.
- Supportive and collaborativeteam environment.
The opportunity to work for a growing and well-established technology business.
Why Join Us?
People are at the heart of everything we do.
We believe in investing in our employees, encouraging collaboration, recognising success, and creating an environment where everyone can develop their career.
Whether you're looking to build on your sales support experience or take the next step within the IT industry, you'll have the opportunity to grow alongside an experiencedand supportive team.
Sales Support Specialist in Chelmsford employer: Inventive Search
Inventive Search is an excellent employer that fosters a dynamic and collaborative work culture, perfect for those looking to make a significant impact in the SaaS industry. With a strong focus on employee growth, you will have access to continuous learning opportunities and the chance to work closely with senior leadership, driving both personal and professional development. The hybrid working model allows for flexibility while being part of a forward-thinking team dedicated to innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Support Specialist in Chelmsford
✨Leverage Your Network
In sales and business development, who you know can often be as important as what you know. Get involved with local networking events or industry meetups to connect with key players. Don't be shy—share your passion for the field and let folks know you're on the lookout for opportunities!
✨Show Your Skills Through Real-World Results
When targeting a full-time role like Sales Support Specialist at Inventive Search, presenting tangible results from your previous sales experience can set you apart. Bring along case studies or examples of how you've closed deals or expanded accounts, and don't forget to showcase your problem-solving prowess. It’s all about quantifying your success!
✨Engage with Sales Communities
Dive deep into online sales communities, like Sales Hacker or LinkedIn groups dedicated to sales professionals. Engaging in discussions and sharing insights can boost your visibility and might just put you on the radar of hiring managers looking for fresh talent in business development.
✨Direct Applications Matter
While we all know the online application route, consider sending direct applications to companies you admire, including Inventive Search. Tailor your message to explain why you’re drawn to them and how you can contribute as a Sales Support Specialist. Sometimes, a personal touch can grab attention faster than a generic application!
We think you need these skills to ace Sales Support Specialist in Chelmsford
Some tips for your application 🫡
Show Off Those Sales Skills:In your CV and cover letter, highlight any previous sales or business development experience you have. Use numbers and examples to showcase your achievements – did you exceed sales targets or bring in new clients? Make those accomplishments shine!
Tailor Your Message for Inventive Search:When writing your cover letter, make sure to tailor your message specifically for Inventive Search. Show that you know the company’s mission and how your skills align with their goals in the sales landscape. This personalised touch will grab their attention!
Keep It Professional Yet Engaging:Sales is all about relationships, so while you want to maintain professionalism in your application, don’t be afraid to let your personality shine through. Engage the reader and demonstrate your enthusiastic approach to sales and business development!
Proof of Performance:Include any relevant certifications or training you’ve undertaken in sales or negotiation tactics. If you’ve attended workshops or courses, list these to showcase your commitment to professional development. This extra touch can set you apart from the competition!
How to prepare for a job interview at Inventive Search
✨Know Your Sales Methodologies
Brush up on popular sales methodologies like SPIN Selling or Challenger Sales. Being able to discuss these techniques and how you've applied them will show Inventive Search that you understand the role and can hit the ground running in the sales game.
✨Demonstrate Your Deal-Making Skills
Prepare to share stories from your past experiences where you closed deals, overcame objections, or started new client relationships. We want to show Inventive Search that you’re not just about numbers but also about building lasting connections in business development.
✨Prepare for Role-Play Scenarios
In a full-time sales interview, don’t be surprised if they throw in a role-play exercise to test your pitching skills. Practising how you would pitch a product or handle an objection will help us shine in this simulation—think of it like a dress rehearsal for your future sales calls!
✨Align Your Goals with the Company’s Vision
Take a moment to reflect on how your career ambitions align with Inventive Search’s objectives. When we articulate how our personal growth ties in with the company’s goals, it shows commitment and a genuine interest in contributing to their success.
