At a Glance
- Tasks: Lead and inspire teams while driving sales and ensuring exceptional customer experiences.
- Company: Join a growing Itsu franchise with a vibrant culture and community focus.
- Benefits: Competitive salary, bonuses, 50% discount, free meals, and career growth opportunities.
- Other info: Flexible hours with potential for permanent placement as the business expands.
- Why this job: Be a hands-on leader making a real impact in a dynamic restaurant environment.
- Qualifications: Experience in hospitality leadership and a passion for people and community engagement.
The predicted salary is between 30000 - 37300 £ per year.
We’re excited to be growing our business and, as part of that growth, we’re looking for an exceptional General Manager to join our team and grow with us. This opportunity may initially be a bench position, where you’ll support and lead across different Itsu franchise locations while we prepare for your permanent store placement. Our aim is to develop and support the right person before placing them into a permanent General Manager position as our business continues to grow.
Are you a passionate hospitality leader who leads from the front? This is much more than a role behind a desk. We’re looking for a hands-on, visible leader who is at the heart of the operation — someone who enjoys being on the floor, working alongside their team, supporting a busy service and setting the standards through their own example.
As General Manager, you’ll have full responsibility for your store's people, performance, operational standards and local growth, with the autonomy to make a real difference to the success of your business.
What you’ll be responsible for:
- People: Build, lead and develop a high-performing team and create a positive culture where people can thrive.
- Performance: Drive sales, profitability and KPIs, using data and commercial insight to identify opportunities and deliver results.
- Operations: Be hands-on in the day-to-day running of the store, ensuring an exceptional customer experience and consistently high standards.
- Local Marketing & Community: Take ownership of driving your store’s local presence. Build relationships with local businesses, schools, offices and community groups, identify local partnership opportunities and bring creative ideas to life to increase awareness, footfall and sales.
- Business Growth: Proactively look for new ways to grow the business, create local excitement around the restaurant and ensure your store is a recognised and valued part of the local community.
- Standards: Own food safety, health & safety, quality and operational compliance.
- Leadership: Be a visible role model who leads from the front, gets stuck in and inspires the team to deliver their best every day.
- Accountability: Take ownership of your store and have the confidence to make decisions, solve problems and drive continuous improvement.
What we’re looking for:
- We’re looking for an experienced General Manager, Restaurant Manager or Hospitality Leader who is:
- Passionate about people and customer experience
- Commercially driven and results-focused
- Passionate about local marketing and growing a business within its community
- Comfortable building relationships with local businesses and community partners
- Creative and proactive in finding new ways to drive sales
- Comfortable leading a fast-paced, high-volume operation
- Hands-on, energetic and resilient
- A strong coach who develops and inspires others
- Someone who leads by example and isn't afraid to roll up their sleeves
- Able to travel between different locations as required
- Has access to a car and is flexible to work across different sites
- Flexible to work evenings and weekends as required by the business
We’re also open to hearing from ambitious Assistant Managers, Deputy Managers or experienced Restaurant Managers who are ready to step up into their first General Manager role. If you have the right attitude, leadership potential, commercial mindset and passion to grow a business, we’d love to hear from you. We’re looking for potential as well as experience and are committed to supporting the right person to succeed.
What’s in it for you?
- Competitive salary + bonus opportunity
- Pension
- 50% discount across the full Itsu estate
- Free meals while on shift
- Team socials and events
- The opportunity to grow your career with a growing franchise business
- The opportunity to grow with the business and move into a permanent General Manager position as new locations become available
Location: Oxford and Reading areas
Salary: Competitive salary package depending on experience + Bonus
Full-time | 45 hours per week
Access to a car is preferred but not essential
Ready to lead from the front, grow your business and grow with us?
General Manager in Oxford employer: Invalleon
At Itsu, we pride ourselves on being an exceptional employer that fosters a vibrant work culture where team members are empowered to thrive. As a General Manager, you'll enjoy competitive benefits, opportunities for professional growth, and the chance to make a meaningful impact in your local community while leading a passionate team dedicated to delivering outstanding guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land General Manager in Oxford
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Invalleon. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Invalleon
Don't be shy about reaching out to Invalleon directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace General Manager in Oxford
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Invalleon and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Invalleon
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
