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For Companies At a Glance
- Tasks: Welcome guests, manage bookings, and provide local insights for an unforgettable stay.
- Company: Join voco Belfast, part of The iNUA Collection, known for exceptional hospitality.
- Benefits: Enjoy competitive pay, discounts at IHG hotels, enhanced pension, and learning opportunities.
- Why this job: Be part of a dynamic team that values your contributions and offers growth in hospitality.
- Qualifications: Strong communication skills, problem-solving abilities, and tech-savvy are essential.
- Other info: Must be eligible to work in the UK; we celebrate diversity and inclusion.
The predicted salary is between 20000 - 30000 £ per year.
Our hotel voco Belfast an IHG Hotel, part of The iNUA Collection is looking for a passionate and professional Receptionist to join our team.
First impressions count. To get our guests’ memorable experiences off to an unforgettable start, we’re looking for a Receptionist who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.
A little taste of your day-to-day
Every day is different, but you’ll mostly be:
- Kicking off truly memorable guest experiences with the warmest of welcomes
- Acknowledging IHG Rewards Club members and returning guests in person or over the phone
- Taking, managing, and receiving payments for guest bookings
- Making the check-in and check-out process feel swift and seamless
- Staying one step of our guests’ needs to anticipate requests and offer tailored recommendations
- Being our guests’ trusted contact – helping with everything from bill issues to restaurant recommendations
What we need from you
- Communication skills – guests will need to come to you with concerns as well as compliments, so you’ll be easy to talk to
- Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
- Fluency in the local language – extra language skills would be great, but not essential
- Literate and tech-savvy – you’ll need a good grasp of reading, writing, basic maths and computer skills
Contract: 32 Hours per week with opportunity for additional hours as required.
Benefits
- Competitive salary and benefits package- your salary will increase after one years service to reward your commitment & dedication to us.
- Discounts across IHG Hotels & Resorts- WORLDWIDE, including 50% off Food & Beverage experiences when you stay.
- Enhanced Pension – We match up to 5%.
- Life Assurance
- Company Maternity & Paterntity
- Earn IHG Points for Tripadvisor Incentives
- Colleague of the Month/ Annual Value Awards
- Be part of a prestigious hotel collection renowned for exceptional service.
- Access to employee discounts for you, your family and friends.
- Learning and development opportunities- including NVQs
We are looking for a motivated and enthusiastic individual to join our team! If you are passionate about hospitality and thrive in a fast-paced environment, please apply today and join our INUA Collection family!
The iNUA Collection is an equal opportunities employer.
You must be eligible to work in the UK to be considered for this position.
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Receptionist employer: iNua Partnership
Contact Detail:
iNua Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Receptionist
✨Tip Number 1
Familiarise yourself with the local area and attractions. As a Receptionist, you'll be expected to provide guests with tailored recommendations, so knowing the best restaurants, sights, and activities will set you apart.
✨Tip Number 2
Practice your communication skills. Since you'll be interacting with guests regularly, being able to engage in friendly conversation and handle concerns effectively is crucial. Consider role-playing scenarios with friends or family.
✨Tip Number 3
Brush up on your problem-solving abilities. Think of common issues that guests might face and how you would resolve them. This proactive approach will demonstrate your readiness to tackle challenges head-on.
✨Tip Number 4
Showcase your tech-savviness. Familiarise yourself with hotel management software and basic computer skills, as these are essential for managing bookings and payments efficiently. Being comfortable with technology will give you an edge.
We think you need these skills to ace Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in hospitality or customer service. Emphasise skills like communication, problem-solving, and tech-savviness that align with the job description.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for hospitality and your ability to create memorable guest experiences. Mention specific examples of how you've excelled in similar roles.
Highlight Language Skills: If you have fluency in any additional languages, be sure to mention this in your application. It can set you apart from other candidates and is a valuable asset in a hotel environment.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at iNua Partnership
✨Showcase Your Communication Skills
As a Receptionist, you'll be the first point of contact for guests. Make sure to demonstrate your excellent communication skills during the interview. Practice clear and friendly responses, and be ready to discuss how you've handled guest concerns in the past.
✨Highlight Problem-Solving Abilities
The ability to turn issues into opportunities is crucial in hospitality. Prepare examples of situations where you successfully resolved problems for guests. This will show your potential employer that you can handle challenges with grace and efficiency.
✨Familiarise Yourself with the Hotel
Before the interview, research voco Belfast and its offerings. Knowing about the hotel's amenities, local attractions, and IHG Rewards Club can help you answer questions more effectively and show your genuine interest in the position.
✨Demonstrate Tech Savviness
Being literate and tech-savvy is essential for this role. Be prepared to discuss your experience with computer systems and any relevant software. You might even want to mention how you've used technology to enhance guest experiences in previous roles.
