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- Tasks: Oversee night operations and ensure guest satisfaction during late hours.
- Company: Join The Gateway Hotel, part of The iNUA Collection, known for exceptional hospitality.
- Benefits: Competitive pay, career growth opportunities, and a dynamic work environment.
- Why this job: Be a key player in creating memorable experiences for guests at night.
- Qualifications: Experience in hotel management, strong leadership, and excellent customer service skills.
- Other info: Flexible overnight shifts with a supportive team atmosphere.
The predicted salary is between 28800 - 43200 £ per year.
Are you passionate about hospitality? Do you thrive in providing exceptional service and ensuring guest satisfaction even during the late hours? If so, we have the perfect opportunity for you! Our hotel, The Gateway Hotel, part of The iNUA Collection, is now looking for a dedicated and experienced Night Manager to join our team. As a prestigious member of The iNUA Collection, we uphold the highest standards of hospitality, ensuring each guest experiences a memorable stay.
Responsibilities:
- Oversee all overnight operations, ensuring smooth and efficient functioning of the hotel.
- Welcome guests upon arrival during late hours, providing a warm and hospitable atmosphere.
- Manage the front desk and handle guest inquiries, requests, and check-ins/check-outs.
- Supervise the night team, providing guidance and support as needed.
- Ensure security protocols are followed and maintain a safe environment for guests and colleagues.
- Handle any guest complaints or issues effectively and professionally.
- Conduct nightly audits and reports to ensure accuracy and compliance.
Requirements:
- Previous experience in a hotel night management role preferred.
- Excellent communication and customer service skills.
- Strong leadership abilities with the capacity to manage a team effectively.
- Ability to handle multiple tasks efficiently in a fast-paced environment.
- Flexibility to work overnight shifts, including weekends and holidays.
- Knowledge of hotel operations and hospitality industry standards.
Joining The iNUA Collection means becoming a part of a dynamic team dedicated to excellence in hospitality. We offer competitive compensation and benefits, as well as opportunities for career growth and development within our renowned collection of hotels. If you are ready to embark on a rewarding career journey with us, we would love to hear from you!
Night Manager in London employer: iNua Partnership
Contact Detail:
iNua Partnership Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have experience in night management. They might know about openings or can even refer you directly to hiring managers.
✨Tip Number 2
Prepare for interviews by practising common questions related to night management. Think about scenarios where you've handled guest complaints or managed a team during busy shifts. We want you to shine!
✨Tip Number 3
Showcase your passion for hospitality! During interviews, share stories that highlight your commitment to guest satisfaction and how you create a welcoming atmosphere, even at odd hours.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining The iNUA Collection.
We think you need these skills to ace Night Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share specific experiences where you went above and beyond to ensure guest satisfaction, especially during late hours.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight relevant experience in night management. We want to see how your skills align with the responsibilities listed in the job description.
Be Professional Yet Approachable: While we appreciate a friendly tone, remember to maintain professionalism in your written application. Use clear language and structure your thoughts well to make a great first impression.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at The Gateway Hotel.
How to prepare for a job interview at iNua Partnership
✨Know Your Hospitality Stuff
Brush up on your knowledge of hotel operations and the hospitality industry. Be ready to discuss how you would handle specific guest scenarios, as this shows your passion for providing exceptional service.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully managed a team in the past. Highlight your ability to support and guide others, especially during busy night shifts, as this is crucial for the Night Manager role.
✨Be Ready for Situational Questions
Expect questions about handling guest complaints or emergencies. Think of real-life situations where you resolved issues effectively, demonstrating your problem-solving skills and commitment to guest satisfaction.
✨Demonstrate Flexibility and Commitment
Since the role requires working overnight shifts, express your willingness to adapt to different schedules. Share any previous experiences that showcase your flexibility and dedication to your job.
