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- Tasks: Deliver exceptional customer service via phone and email while supporting the sleep test team.
- Company: Join a friendly healthcare company dedicated to improving sleep and respiratory health.
- Benefits: Enjoy a cash plan, exclusive discounts, pension, and ongoing training for career growth.
- Why this job: Make a real difference in people's lives while working in a supportive team environment.
- Qualifications: Two years of customer service experience and strong communication skills required.
- Other info: Hybrid role with a modern office just 15 minutes from the train station.
The predicted salary is between 30000 - 42000 £ per year.
This is an exciting opportunity to join a growing private healthcare company focused on sleep and respiratory health. The company has a small, friendly team that works together to make a difference in people's lives. It has outstanding reviews on Trustpilot because it excels in providing the very best care and advice.
This is a full-time role, Monday to Friday, intended to be a hybrid working role, with typically three office days and two remote working days per week.
Responsibilities:- Providing outstanding customer service through phone and email.
- Taking telephone orders and payments.
- Processing returns and refunds.
- Supporting the sleep test team with their processes.
- Some general data entry / admin tasks as needed.
- Excellent written and verbal communication skills.
- Ability to problem solve and take ownership.
- Self-motivated team player.
- Attention to detail.
- Can-do, positive attitude.
- Minimum two years of customer service experience (office or retail).
Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension. Ongoing training will be provided to maintain your career development and progression. Full training and a company laptop, headset, and other required equipment will be provided. Their newly refurbished and air-conditioned office in Woking is a 15-minute walk from the train station and town centre. Free car parking is provided.
If you are a suitable candidate and would like to be considered for this opportunity, please do not hesitate to apply.
Customer Service Representative in Guildford employer: Intus Healthcare Ltd
Contact Detail:
Intus Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative in Guildford
✨Tip Number 1
Get to know the company! Research their values and mission, especially around sleep and respiratory health. This will help you tailor your conversations and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with customers over the phone and email, role-play common scenarios with a friend. This will boost your confidence and help you shine during interviews.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experience where you turned a negative situation into a positive outcome. This will demonstrate your ability to take ownership and handle challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and keen to join our friendly team. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative in Guildford
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your customer service experience. We want to see how your skills align with our focus on providing outstanding care and advice.
Show Off Your Communication Skills: Since excellent written and verbal communication is key for this role, ensure your application is clear and concise. Use a friendly tone that reflects the positive attitude we value at StudySmarter.
Highlight Problem-Solving Abilities: We love candidates who can take ownership and solve problems. Share specific examples in your application where you've successfully tackled challenges in previous roles.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you into our friendly team as soon as possible.
How to prepare for a job interview at Intus Healthcare Ltd
✨Know the Company Inside Out
Before your interview, take some time to research the company’s mission and values, especially their focus on sleep and respiratory health. Understanding their commitment to outstanding customer service will help you align your answers with what they’re looking for.
✨Showcase Your Communication Skills
As a Customer Service Representative, excellent communication is key. Prepare examples from your past experience where you’ve successfully resolved customer issues or provided exceptional service. This will demonstrate your ability to communicate effectively both verbally and in writing.
✨Demonstrate Problem-Solving Abilities
Think of specific situations where you’ve had to solve problems or take ownership of a task. Be ready to discuss these scenarios during the interview, as it shows you can handle challenges and are proactive in finding solutions.
✨Emphasise Your Team Spirit
Since the company values a friendly team environment, highlight your experiences working collaboratively. Share how you’ve contributed to a positive team dynamic and how you can bring that same energy to their small, dedicated team.
