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For Companies At a Glance
- Tasks: Join our team to provide top-notch customer service via phone and email.
- Company: We're a growing healthcare company dedicated to improving sleep and respiratory health.
- Benefits: Enjoy hybrid work, a cash plan, exclusive discounts, and a pension.
- Why this job: Make a real difference in people's lives while working in a friendly, supportive environment.
- Qualifications: Must have excellent communication skills and at least two years of customer service experience.
- Other info: Full training and equipment provided; our office is newly refurbished and conveniently located.
The predicted salary is between 30000 - 42000 £ per year.
Job Description
This is an exciting opportunity to join a growing private healthcare company focused on sleep and respiratory health. The company has a small, friendly team that works together to make a difference in people's lives. It has outstanding reviews on Trustpilot because it excels in providing the very best care and advice.
The company seeks a Customer Services Representative to join their friendly team.
This is a full-time role, Monday to Friday. This is intended to be a hybrid working role, with typically three office days and two remote working days per week.
Responsibilities:
- Providing outstanding customer service through phone and email.
- Taking telephone orders and payments.
- Processing returns and refunds.
- Supporting the sleep test team with their processes.
- Some general data entry / admin tasks as needed.
Essential skills:
- Excellent written and verbal communication skills.
- Ability to problem solve and take ownership.
- Self-motivated team player.
- Attention to detail.
- Can-do, positive attitude.
- Minimum two years of customer service experience (office or retail).
Company benefits include a SimplyHealth cash plan, exclusive discounts with numerous retailers and services, and a company pension.
Ongoing training will be provided to maintain your career development and progression.
Full training and a company laptop, headset, and other required equipment will be provided.
Their newly refurbished and air-conditioned office in Woking is a 15-minute walk from the train station and town centre. Free car parking is provided.
If you are a suitable candidate and would like to be considered for this opportunity, please do not hesitate to apply.
Customer Service Representative employer: Intus Healthcare Ltd
Contact Detail:
Intus Healthcare Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Familiarize yourself with the healthcare industry, especially in sleep and respiratory health. Understanding the specific challenges and needs of customers in this field will help you stand out during the interview.
✨Tip Number 2
Highlight your customer service experience by preparing examples of how you've successfully resolved customer issues in the past. This will demonstrate your problem-solving skills and ability to take ownership.
✨Tip Number 3
Showcase your communication skills by practicing clear and concise responses. Since the role involves phone and email interactions, being articulate and friendly will be key to impressing the hiring team.
✨Tip Number 4
Research the company’s values and culture. Being able to express how your personal values align with theirs can make a strong impression and show that you're a great fit for their friendly team.
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Understand the Company: Take some time to learn about the private healthcare company and its focus on sleep and respiratory health. This will help you tailor your application to show how you can contribute to their mission.
Highlight Relevant Experience: Make sure to emphasize your customer service experience, especially any roles where you've provided support via phone or email. Use specific examples to demonstrate your problem-solving skills and attention to detail.
Showcase Communication Skills: Since excellent written and verbal communication skills are essential for this role, ensure your application reflects your ability to communicate clearly and effectively. Consider including a brief example of a successful interaction with a customer.
Express Your Enthusiasm: Convey your positive attitude and motivation in your cover letter. Let them know why you're excited about the opportunity to join their friendly team and how you can make a difference in people's lives.
How to prepare for a job interview at Intus Healthcare Ltd
✨Show Your Customer Service Skills
Be prepared to discuss your previous customer service experience in detail. Highlight specific situations where you provided outstanding service, resolved issues, or went above and beyond for a customer.
✨Demonstrate Problem-Solving Abilities
Think of examples where you've successfully solved problems in a customer service context. The company values ownership and initiative, so showcase how you took charge of a situation to achieve a positive outcome.
✨Communicate Clearly and Positively
Since excellent communication skills are essential for this role, practice articulating your thoughts clearly. Maintain a positive attitude throughout the interview, as it reflects the company's friendly team culture.
✨Ask Insightful Questions
Prepare thoughtful questions about the company, its culture, and the role itself. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
