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For Companies At a Glance
- Tasks: Lead and scale education and consulting offerings for physicians and care teams.
- Company: Join Intuitive, a leader in medical device innovation and education.
- Benefits: Enjoy a collaborative culture, competitive salary, and opportunities for professional growth.
- Why this job: Shape the future of medical training while making a real impact in healthcare.
- Qualifications: Proven leadership experience in education or consulting within the medical field required.
- Other info: This role offers a chance to work with cutting-edge technologies and diverse teams.
The predicted salary is between 72000 - 108000 ÂŁ per year.
Job Description
Primary responsibilities include
The VP, Customer Training & Genesis – Europe & UKI is a key role within Intuitive, reporting to the SVP, Professional Education & Program Services – Worldwide. In this role, you will lead efforts to operationally and strategically build and scale robust education and consulting offerings that meet physicians’ and care teams’ needs as well as have accountability for the planning and execution of PEPS services in alignment with the growth demands of the company. Executing effectively will require developing a deep understanding of the business to create future offerings that evolve, develop, and drive broader training and best practice consulting strategies within the medical device field. This person will have responsibility and authority for:
Strategy
- Serving as a key member of the region’s leadership team, focused on developing strategies that support core business objectives
- Shaping PEPS objectives, goals, strategies and tactics as a member of the PEPS senior leadership team
- Developing and implementing the strategic vision, mission, and goals for the Customer Training and Genesis groups in alignment with global PEPS colleagues
- Aligning closely with Customer Training and Genesis leadership globally to standardize as well as localize approaches where appropriate
- Collaborate cross departmentally to identify pilot and implement new technologies to help drive internal efficiencies and independent learning
- Measuring program/solution effectiveness using multi layered data analytics and implementing adjustments/enhancements as needed
- Leading complex negotiations and communications with internal and external stakeholders at the highest levels
- Ensuring the identification of remit performance risks and development of contingency plans
- Fostering a high-performance environment and culture of cross departmental collaboration and innovation within the organization
- Attracting, developing and retaining a diverse team
- Ensuring a robust internal onboarding and training program that meets quality and compliance standards
- Assuring necessary programs, tools, policies and procedures are developed and integrated to support and comply with all legal, regulatory and compliance policies
- Managing regional resource and budget alignment/assessment quarterly and annually
Customer Training
- Developing and driving customer training strategy in alignment with company goals and business results across the region
- Collaborating with General Managers and regional leaders to evolve customer training strategies and installations to best meet specific market demands
- Managing regional customer training leadership to ensure training support is properly allocated to meet each region’s growing business demands on time and within budget
- Overseeing the development of training programs at designated training centers and other 3rd party/customer sites to support surgeons’ and OR staff members’ skill development
- Working closely with country finance and training teams on capacity planning
- Overseeing the development of programs to support/enable teaching hospitals and achieve society accreditation where appropriate
- Collaborating with internal teams to investigate new approaches to training including machine learning, advanced simulation and augmented/virtual reality
- Hiring, developing and training members of the customer training leadership team to support the advancement of standardized, reproducible approaches to program inception/execution, surgeon host identification/development, trainer onboarding/advancement and lab implementation/management
Genesis
- Developing and implementing the strategic vision, mission and goals for the Genesis group in alignment with corporate business objectives
- Directing development and execution of transformational consulting solutions that reflect ISI’s value as a strategic collaborator with surgeons, OR staffs, hospitals and healthcare systems
- Building a scalable consulting capability including onsite technology and operations education support that seamlessly matches internal expertise with customer needs
- Deploying onsite solutions that meet local demands while maintaining global quality standards
- Supporting the development of Intuitive’s onsite professional services offerings through strong collaboration with the Commercial, Marketing and Customer Service organizations
- Ensuring adequate resourcing to meet commercial demands through robust capacity and utilization modeling
- Benchmarking Best-in-Class medical device consulting and onsite education practices
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Vice President Customer Training Genesis Europe UKI employer: Intuitive
Contact Detail:
Intuitive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Vice President Customer Training Genesis Europe UKI
✨Tip Number 1
Familiarize yourself with the latest trends in medical device education and consulting. Understanding the current landscape will help you articulate how your experience aligns with the strategic vision of the VP role.
✨Tip Number 2
Network with professionals in the medical device field, especially those involved in training and consulting. Building relationships can provide insights into the company culture and expectations for this leadership position.
✨Tip Number 3
Prepare to discuss specific examples of how you've successfully led teams and developed training strategies in previous roles. Highlighting measurable outcomes will demonstrate your capability to drive results.
✨Tip Number 4
Stay updated on the latest technologies in training, such as machine learning and virtual reality. Being knowledgeable about innovative approaches will show your commitment to evolving training methodologies.
We think you need these skills to ace Vice President Customer Training Genesis Europe UKI
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and expectations outlined in the job description. Highlight your relevant experience in customer training, strategic planning, and leadership in your application.
Tailor Your CV: Customize your CV to reflect your experience in developing training strategies and managing teams. Use specific examples that demonstrate your ability to lead complex projects and collaborate across departments.
Craft a Compelling Cover Letter: Write a cover letter that connects your background with the key responsibilities of the role. Emphasize your strategic vision and how you can contribute to the growth of the Customer Training and Genesis groups.
Showcase Leadership Skills: In your application, provide examples of how you've fostered high-performance environments and developed diverse teams. Highlight any experience you have in negotiating with stakeholders and implementing innovative training solutions.
How to prepare for a job interview at Intuitive
✨Understand the Business Landscape
Make sure to research Intuitive and its position in the medical device field. Understand their core business objectives and how the Customer Training and Genesis groups align with these goals. This knowledge will help you articulate how your experience can contribute to their strategic vision.
✨Showcase Leadership Experience
Prepare to discuss your previous leadership roles, especially in developing training strategies and managing diverse teams. Highlight specific examples where you successfully fostered collaboration and innovation within an organization, as this is crucial for the VP role.
✨Emphasize Data-Driven Decision Making
Be ready to talk about how you've used data analytics to measure program effectiveness and make informed adjustments. Discuss any experience you have with multi-layered data analysis and how it has influenced your training strategies.
✨Demonstrate Cross-Departmental Collaboration
Illustrate your ability to work across various departments to implement new technologies and drive efficiencies. Share examples of successful collaborations that led to improved training outcomes or operational efficiencies, as this will resonate well with the interviewers.
