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- Tasks: Manage customer relations and provide technical support for cutting-edge surgical systems.
- Company: Join Intuitive Surgical, a leader in innovative medical technology.
- Benefits: Competitive salary, health benefits, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to work independently and make a real impact.
- Why this job: Be part of a team transforming surgery with advanced robotic technology.
- Qualifications: Technical expertise and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
Intuitive Surgical is widely considered the most exciting medical device company in the world today. Surgeons worldwide are changing the way surgery is performed by utilizing our robotic surgical device, the da Vinci® Surgical System, to enhance their surgical precision and greatly improve patient benefits. We have attracted some of the best and brightest on our team and now we are seeking a Field Service Engineer to manage Customer Technical Relations after the point of Sale on all Intuitive Surgical Products, in an assigned territory. This position will require you to work independently, manage and prioritize technical escalations, and establish and maintain expectations with both the direct customer and other Intuitive Surgical employees.
Roles and Responsibilities:
- Senior da Vinci® Surgical technical expert across all system platforms.
- Analyze customer’s requirements to ensure effective system installation by providing Pre site Planning and Installation Coordination with the customer.
- Ability to autonomously manage and schedule both planned and unplanned appointments with Customers to ensure maximum system reliability, functionality and that Uptime Guarantees are achieved.
- Assess and determine follow up visits to ensure maximum system reliability.
- Use discretion and independent judgment when assessing the functionality and Repairing Intuitive Surgical products.
- Ability to identify, make recommendations, and or provide feedback to Product Support and Product Engineering on Product or process enhancements that addresses customer concerns.
- Provide on-site technical and training support to Junior and Field Service Engineers, prevent, or ensure proper technical escalation to resolution.
- Engage service contract renewal discussion with hospitals by presenting the value proposition of Intuitive Surgical’s service offerings.
- Use discretion and independent judgment when assessing customer-training needs with respect to technical training in an Operating Room environment and provide both technical training and or technical support as required.
- Independently manage all administrative duties of role that includes but are not limited to; Spare Parts Inventory, Returned Material Authorizations, Calibrated Equipment, Training Documentation, Preventative Maintenance Scheduling, Service Contracts Billings, System Configurations, and data in Call Escalation database.
- Support Sales Training and Marketing events by analyzing potential issues and develop independent strategies to resolve.
Field Service Engineer employer: Intuitive
Contact Detail:
Intuitive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Service Engineer
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intuitive Surgical on LinkedIn. A friendly chat can give us insider info and maybe even a referral, which can really boost our chances.
✨Tip Number 2
Prepare for the interview by diving deep into the da Vinci® Surgical System. We need to show that we know our stuff and can talk about how we’d handle technical challenges in the field.
✨Tip Number 3
Practice makes perfect! Set up mock interviews with friends or family. This will help us get comfortable with common questions and refine our answers to highlight our skills as a Field Service Engineer.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure our application gets seen by the right people. Plus, it shows we’re genuinely interested in joining the team.
We think you need these skills to ace Field Service Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Field Service Engineer role. Highlight relevant experience and skills that match the job description, especially your technical expertise and customer relations experience.
Craft a Compelling Cover Letter: Your cover letter should tell us why you're the perfect fit for this position. Share specific examples of how you've managed technical escalations or provided training in the past, and show your passion for the medical device industry.
Showcase Problem-Solving Skills: In your application, emphasise your ability to work independently and manage unexpected challenges. We want to see how you’ve used discretion and independent judgement in previous roles to resolve issues effectively.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at Intuitive Surgical.
How to prepare for a job interview at Intuitive
✨Know Your Tech Inside Out
As a Field Service Engineer, you'll need to demonstrate your technical expertise. Brush up on the da Vinci® Surgical System and be ready to discuss its features, benefits, and common issues. This shows you’re not just familiar with the product but can also handle technical escalations effectively.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in the past. Think about situations where you had to use discretion and independent judgment. This will highlight your ability to manage customer expectations and resolve issues autonomously.
✨Understand Customer Relations
Since this role involves managing customer technical relations, be ready to discuss your approach to building and maintaining relationships. Share experiences where you’ve successfully engaged with clients, especially in high-pressure situations, to ensure their needs are met.
✨Be Ready for Scenario Questions
Expect scenario-based questions that assess your ability to manage both planned and unplanned appointments. Prepare to explain how you would prioritise tasks and ensure maximum system reliability while keeping customers informed and satisfied.