At a Glance
- Tasks: Lead customer relationships and drive sales of innovative surgical systems in healthcare.
- Company: Join a pioneering company in robotic-assisted surgery with a mission to enhance care.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Dynamic role with travel opportunities and a focus on collaboration and innovation.
- Why this job: Make a real impact in healthcare while working with cutting-edge technology.
- Qualifications: 7+ years in medical devices, strong sales management, and account management skills.
The predicted salary is between 40500 - 49500 £ per year.
At Intuitive, we are united behind our mission: we believe that minimally invasive care is life-enhancing care. Through ingenuity and intelligent technology, we expand the potential of physicians to heal without constraints. As a pioneer and leading company in the field of robotic-assisted surgery, we strive to foster an inclusive and diverse team, committed to making a difference.
The da Vinci® Key Customer Manager plays a critical role in building and developing the installed base of da Vinci® Surgical Systems within key customer accounts in assigned territory. The major responsibilities are to manage and direct the corporate level sales of da Vinci® Surgical Systems and to grow the utilization through increased procedures in strategic accounts. This will be accomplished through a variety of activities including hospital/account specific activities and direct interaction with ISI da Vinci® Sales Managers and Sales Representatives.
- Provide first point of contact for all capital related activities in a specified account portfolio with account management team.
- Responsible within a specified account portfolio for the capital system placement driven through direct and indirect teams; Expand capital pipeline beyond ‘what the field is working on’ (i.e.: surgical indications that are not part of the CORE business focus).
- Assist the Sales Directors with the negotiation of Contract and Sales at the individual strategic hospitals and local Trust / ICS hospitals within the specified account portfolio.
- Expedite both near- and long-term system pipeline across a specified account portfolio.
- Develop and implement training curriculums for Academic accounts for surgical trainees and fellowships.
- Demonstrate collaborative leadership and influence management.
- Manage key surgeons/customer relationships.
- Teach how to build KOL reference and QTI sites for scalability across a specified account portfolio.
- Active involvement in weekly and quarterly sales planning process.
Qualifications:
- Bachelor’s degree or equivalent experience required.
- Minimum 7 years’ experience in the medical device industry.
- At least 2 years of Influence and/or Direct Sales Management Experience.
- Capital sales experience a plus.
- Proven track record of high performance and collaboration in various sales roles.
- Strong Account Management and Value Selling.
- Proper understanding/knowledge of healthcare trends in UK & Ireland and healthcare network organizations.
- Fluency in English.
- Computer literate.
- Ability to travel up to 80%, dependent upon account distribution.
We provide equal employment opportunities to all qualified applicants and employees, and prohibit discrimination and harassment of any type, without regard to race, sex, pregnancy, sexual orientation, gender identity, national origin, color, age, religion, protected veteran or disability status, genetic information or any other status protected under federal, state, or local applicable laws.
Customer Service Manager / Bureau Manager in London employer: Intuitive Surgical
At Intuitive, we pride ourselves on being an exceptional employer, dedicated to fostering a culture of inclusion and diversity that empowers our team members to thrive. With a strong commitment to employee growth, we offer extensive training and development opportunities, ensuring that our staff can advance their careers while contributing to meaningful advancements in minimally invasive care. Located in a dynamic healthcare environment, our team is driven by passionate individuals who are eager to make a difference, making Intuitive a truly rewarding place to work.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Manager / Bureau Manager in London
✨Get Involved with Local Health Initiatives
Join local community health events or volunteer for organisations like public health agencies. This not only builds your experience but also helps you network with industry professionals who might know of openings at places like Intuitive Surgical.
✨Tap into Professional Associations
Check out associations like the Institute of Healthcare Management. They often have job boards, networking events, and conferences that are perfect for connecting with potential employers in health sciences administration.
✨Stay Updated with Industry Trends
Follow health policy news and trends—being knowledgeable about the current landscape will not only help you in interviews but also make you stand out as a candidate. You can discuss recent developments and their implications when chatting with folks at Intuitive Surgical.
✨Apply Through Our Website for Better Visibility
When you find roles that excite you, especially at places like Intuitive Surgical, don’t forget to apply through our website. This can sometimes give you an edge by showing the employer you’re savvy and committed to finding the right fit.
We think you need these skills to ace Customer Service Manager / Bureau Manager in London
Some tips for your application 🫡
Highlight Your Relevant Experience:When applying for a role in health sciences administration, it's super important to spotlight any relevant experience you have in healthcare settings. Whether you've worked in a hospital, a clinic, or any related environment, make sure to detail those roles in your CV – focusing on your responsibilities and achievements that align with the job at Intuitive Surgical.
Showcase Your Administrative Skills:Administrative skills are key in this field, so don’t hold back! Make sure your CV reflects your proficiency in things like scheduling, data management, and compliance with health regulations. Mention specific software you’ve used, such as patient management systems, as this will demonstrate your hands-on abilities and readiness for the role at Intuitive Surgical.
Craft a Meaningful Cover Letter:Your cover letter should reflect your passion for the health sciences field and your eagerness to contribute to Intuitive Surgical. Share a bit about why you’re drawn to this sector, any impactful situations or challenges you’ve encountered, and how they’ve shaped your desire to work in health sciences administration. This personal touch can really set you apart!
Tailor Your Documents to the Job:Don't use a one-size-fits-all approach! Make sure your CV and cover letter are specifically tailored for this role. Highlight any certifications you have relevant to health administration, and ensure you clearly connect your previous roles to the skills needed for the full-time position at Intuitive Surgical. This way, you're showing them you’ve done your homework and are genuinely interested in being a part of their team.
How to prepare for a job interview at Intuitive Surgical
✨Showcase Your Administrative Skills
In health sciences administration, being organised is key. Make sure you can demonstrate your skills in managing schedules, paperwork, and data accurately. Be ready to discuss specific tools you've used, like electronic health record systems or scheduling software, and how they improved efficiency in your past experiences.
✨Know Your Regulations
Familiarity with healthcare regulations and compliance is crucial. Brush up on HIPAA, GDPR, or other relevant policies before your interview. We recommend preparing examples of how you've ensured compliance or handled sensitive information in past roles—this will show you're not just knowledgeable but also responsible.
✨Prepare for Scenario Questions
Interviews for administrative roles often involve scenario-based questions to assess your problem-solving skills. Practice responses to common situations you might face, such as dealing with a challenging patient or managing a sudden schedule change. This will not only demonstrate your ability to think on your feet but also highlight your interpersonal skills.
✨Align Your Goals with the Organisation
As a full-time candidate, employers will want to know how your long-term career goals align with their mission. Take some time to research Intuitive Surgical’s values and be ready to tie your passion for health sciences administration into their objectives. Demonstrating enthusiasm and career alignment can be a game-changer in this competitive field!
