At a Glance
- Tasks: Manage client queries, oversee learning platforms, and ensure smooth onboarding for new clients.
- Company: Join Intuition, a leading strategic learning partner with a global presence.
- Benefits: Gain exposure to various business aspects and enjoy opportunities for professional growth.
- Other info: Exciting role based in London with initial training in Dublin.
- Why this job: Be part of a dynamic team, working with high-profile clients and making a real impact.
- Qualifications: Degree in Business or related fields; strong communication and organisational skills required.
The predicted salary is between 25000 - 32000 £ per year.
Intuition is a leading end-to-end strategic learning partner, empowering organisations with the knowledge and skills to perform, grow, and lead. Built on a legacy in financial services, we now partner with organisations across industries to deliver integrated learning strategies that extend far beyond content. From skills diagnostics and onboarding to leadership development and cultural change, we align learning with business outcomes to drive measurable impact. Backed by four decades of global experience, a world-class expert network, and powerful digital infrastructure, we deliver insight-driven solutions built around clients' needs.
We are looking for talented individuals eager to build a career in client success and relationship management. This is an exciting opportunity to work with high-profile clients, providing exceptional service and driving engagement with our products and services. The role is based in our London office, with an initial one-week training period at our Dublin headquarters.
The ideal candidate will be proactive, client-focused, and highly organised, with a strong ability to multitask and manage multiple projects simultaneously. They will have excellent communication skills, a problem-solving mindset, and a ‘can-do’ attitude. A keen eye for detail and the ability to work both independently and collaboratively are essential. The successful candidate will play a key role in ensuring client satisfaction and long-term success, working closely with account managers and other internal teams.
This position offers exposure to various aspects of the business, including technology, marketing, and sales, with opportunities for professional growth. This role involves:
- Managing day-to-day client queries and ensuring prompt resolution.
- Overseeing Intuition’s learning management platforms and integrations for clients.
- Ensuring seamless updates and delivery of subscription products.
- Providing support for clients across different platforms and implementations.
- Leading the onboarding process for new clients to ensure a smooth transition.
- Building and maintaining strong client relationships.
- Managing digital adoption tools to enhance user experience.
- Coordinating workshop logistics, including formatting materials and handling travel arrangements.
- Tracking and managing Instructor Led Services for internal reporting.
- Producing virtual workshop sessions for clients.
- Collaborating with internal stakeholders to align client needs with product offerings.
- Supporting marketing efforts to drive engagement and retention.
- Working towards targets and KPIs to ensure high client satisfaction and success.
Qualifications include a Bachelor’s or master’s degree in Business, Business Management, or related fields. The candidate should possess a 'can-do’ attitude and self-starter mentality, excellent organisational skills with the ability to multitask, strong interpersonal and collaborative skills, as well as highly effective communication skills. An enthusiastic, confident, and professional manner is essential, along with the ability to listen to clients and understand their needs. The candidate should also be able to handle pressure and meet and exceed targets, with a passion for technology and an interest in understanding how people learn.
Graduate Client Success Executive employer: Intuition Publishing Ltd.
Intuition is an exceptional employer that fosters a dynamic and inclusive work culture, where employees are empowered to grow their careers in client success and relationship management. With a strong focus on professional development, employees benefit from exposure to various business aspects and the opportunity to work with high-profile clients in a vibrant London office. The company values a proactive approach and offers a supportive environment that encourages collaboration, innovation, and a commitment to client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Client Success Executive
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Intuition Publishing Ltd. value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Intuition Publishing Ltd. a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Intuition Publishing Ltd.!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Intuition Publishing Ltd..
We think you need these skills to ace Graduate Client Success Executive
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Intuition Publishing Ltd.!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Intuition Publishing Ltd.
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
