Job Title: Service Desk Analyst (German + English Speaking)
Location: Chester UK (Hybrid)
Employment type: Contract Inside Ir35
JD for the role:
Note: The client is looking for someone who can speak both English and German fluently.
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) English, German.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks. Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player:
- Openly and willingly shares ideas, knowledge, and expertise.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
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Service Desk Analyst in Chester employer: Intuition It Solutions
Join a forward-thinking company that values innovation and collaboration, where your expertise as a ServiceNow Lead/Architect will be instrumental in driving transformative projects. With a strong commitment to employee growth, we offer continuous learning opportunities and a supportive work culture that thrives on teamwork and excellence. Located in a vibrant area, our workplace fosters creativity and provides unique advantages, including access to cutting-edge technology and a diverse range of clients in regulated industries.
