At a Glance
- Tasks: Design and manage event-driven alerting workflows using xMatters and ServiceNow.
- Company: Join a forward-thinking tech company focused on automation and operational excellence.
- Benefits: Enjoy a fully remote role with competitive pay and opportunities for growth.
- Other info: Be part of a dynamic team driving innovation in incident automation.
- Why this job: Make a real impact by optimising incident management and enhancing system integrations.
- Qualifications: Experience with xMatters and ServiceNow, plus strong problem-solving skills.
The predicted salary is between 45000 - 50000 £ per year.
CLIENT is looking for a Senior Engineer with primary expertise in xMatters, complemented by strong ServiceNow Incident Management experience. The role focuses on event-driven incident automation, alert orchestration, and platform integrations across enterprise systems including ServiceNow, Backstage, workflows, and Microsoft Teams.
The candidate should demonstrate a strong engineering mindset with analytical and problem-solving capabilities, driving operational excellence, reliability, and automation-led improvements.
Responsibilities- Design, configure, and manage xMatters event-driven alerting and notification workflows, including on-call schedules, escalation policies, and automated routing.
- Optimize alert noise reduction, correlation, and incident-triggering mechanisms to improve response efficiency.
- Configure and enhance ServiceNow Incident Management workflows aligned to ITIL practices, ensuring effective incident life cycle management and SLA adherence.
- Integrate xMatters with ServiceNow for automated ticket creation, updates, and bidirectional status synchronization.
- Build and maintain integrations across: ServiceNow - xMatters, xMatters - Backstage (developer portal workflows).
xMatters/ServiceNow SME - Fully Remote employer: Intuition IT Solutions Ltd
At CLIENT, we pride ourselves on fostering a dynamic and inclusive work culture that empowers our employees to thrive. As a fully remote employer, we offer flexible working arrangements, competitive benefits, and ample opportunities for professional growth in the ever-evolving field of incident management and automation. Join us to be part of a forward-thinking team that values innovation and collaboration, making a meaningful impact across enterprise systems.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
