At a Glance
- Tasks: Ensure seamless video and audio conferencing experiences while troubleshooting and managing tech setups.
- Company: Join a forward-thinking company that values innovation and teamwork.
- Benefits: Enjoy competitive pay, flexible working options, and opportunities for skill development.
- Other info: Dynamic role with potential for growth in a fast-paced environment.
- Why this job: Be at the forefront of communication technology and enhance collaboration across teams.
- Qualifications: Tech-savvy with a knack for problem-solving and a passion for customer support.
The predicted salary is between 30000 - 40000 £ per year.
Perform required routine checks of video and audio conference (VAC), meeting rooms and auditorium, taking action on identified problems and advising superiors when required. Log calls with vendors for faulty equipment and escalate accordingly. Daily monitoring of CISCO and Condeco vendor management.
Setup of VC between office campus and external companies. Monitoring of VIP VCs and events (annual and interim results) and managing auditorium bookings. Provide hands and feet assistance to Video Conferencing Incident and alerts - calls logged via Global service desk (GSD). Setup of presentation and audio calls in VC rooms on user request via GSD.
Managing the Screen Cloud Screens to be reviewed for any failures. Managing the onboarding and changes to Cloud booking based on requests and incidents. Managing Cloudbooking platform and perform any troubleshooting activities. Managing Multitaction Environment and assisting during the usage and functionality integration.
Manage and review all services part of UCC team scope. Manage and support video walls in the office. New MS Meeting room configuration and feature enablement based on requirements like equipment display panel etc. and additional services. Support in upgrade of hardware and software of VC kit where required.
Unified Communications & Video Conferencing (UCC/AV) Support Engineer employer: Intuition IT Solutions Ltd
As a Unified Communications & Video Conferencing Support Engineer, you will thrive in a dynamic work environment that prioritises innovation and collaboration. Our company offers comprehensive training and development opportunities, ensuring you grow your skills while working with cutting-edge technology in a supportive team culture. Located in a vibrant area, we provide a flexible work-life balance and unique perks that make us an exceptional employer for those seeking meaningful and rewarding employment.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
