At a Glance
- Tasks: Provide top-notch desktop support and troubleshoot tech issues for users.
- Company: Join a dynamic team focused on innovative IT solutions.
- Benefits: Competitive pay, flexible hours, and opportunities for growth.
- Other info: Exciting environment with chances to learn and advance your career.
- Why this job: Be the tech hero who keeps everything running smoothly!
- Qualifications: Experience with Windows OS and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
Skills Required
- Strong Windows 10 & 11 OS Build and Support
- Extremely strong communication skills, both written and spoken
- Well versed in providing a very high level of customer service to both users, customers and colleagues.
- Meet all Service Levels specified and be able to support and meet the requirements specified in the relevant Job Profile and/or their Contingent Person's Assignment.
- Capable of troubleshooting issues with an end-user device, including all hardware, operating system, driver, or client application challenges.
- Capable of deploying or redeploying required OS images and builds (as well as, future images/builds) on compatible Legacy hardware (Example: Win10, Win7, etc.).
- Capable of virtual desktop activities, such as capacity planning, monitoring, provisioning, image maintenance, persistent and nonpersistent multisession tuning and management, cost optimization, incident management coordination with business owners.
- Capable of ensuring device health is monitored, reported and remediated (DEX).
- Capable of maintaining OS currency using established processes leveraging Service Rings.
- Capable of performing Routine Technology Health Checks and capable of providing in-person services for items in the relevant service catalogue.
- Capable of performing semi-annual tests, required remediation, and validation reports for the Code Blue emergency safety feature installed in vehicles, according to the Customer's testing procedures provided to Supplier.
- Capable of offering remote and on-site technical services (proactive and reactive) Smart Hands to the Customer and its associates.
- Capable of mobile devices support such as: Persona management, application access, device enrolment, OS maintenance and Device Firmware Updates (DFU).
- Possess the skills, qualifications, and experience necessary to perform the Contingent Person's Assignment Work to high professional standards.
- Have, as a minimum, the skill proficiency level, qualifications, and experience outlined in the relevant Job Profile, in the core skills for that Job Profile.
- Maintain current versions of the technical certifications listed for the relevant Job Profile and stay current with technology updates relevant to that Job Profile
- Will have the Skills, qualifications, and experience necessary to perform the Assignment Work to high professional standards, which are at least industry standard professional levels in accordance with the relevant Job Profile requirements and the defined Skills
- digital-first and AI enabled resolution strategy through multiple operational strategies at Customer locations with potential visits to other office locations.
- Event Support: Audio and Video Readiness, Event Planning, Communications
- VIP/Exec level support capability.
- Onsite and Field IT Operations: Vehicle Technologies, Smart Hands, Legacy Technologies, Storm Recovery Operations.
- IT Software/Hardware Asset Management.
- Issuing and acting on IT Incident and Request tickets that require higher trained individuals, including advanced software, hardware, and server related, etc.
- Main Responsibilities
- Accurately testing, identifying, preparing, repairing, resolving, and documenting end user technical issues relating to Desktop support.
Devices include, but not limited to Desktop PC, Micro PC, Thin Client, Laptop, Tablet, Smartphone, Desk equipment, Cabling, Comms patching, Printers, MFDs, and basic network connectivity.
- Hands on role, expected to provide 2nd line IT support to the business community ensuring that all requirements are met within agreed service level agreement
- Customer ticketing is worked upon to ensure the timely delivery of service, along with regular, professional, users facing updates
- To provide infrastructure administration functions
- Providing on-site cover as part of a shift arrangement
- Support inline with contracted business working hours
- Provide site support in remote offices when required
- Troubleshooting and resolving software issues; OS Imaging/reimaging and associated systems administration activities
- Taking ownership of issues through to resolution on all appropriate requests
- Categorize and prioritize end user support requests and service requests by utilizing a Customer ticketing system to track tickets and provide up-to-date status and information
- Ensuring regular customer interaction to adhere with update SLA's and high levels of customer service
- Providing daily ticket updates to ensure users are fully updated on updates
- Move equipment associated with service requests, inline with health and safety guidelines
- Performing asset inventory activities as needed
- End user training and guidance on the use of hardware and software
- Recommends and/or performs upgrades to end user devices
- This position requires the ability to work in a BAU and/or project-based environment requiring flexibility and teamwork
- Performs other duties as assigned
- Technical Skills
- Excellent skills in user IT infrastructure - Desktops, Laptops, Printers, Handhelds, Smartphone etc.
- Strong technical skills in Microsoft Windows 10 & 11 (including Legacy versions), Office 365, Teams, Google, Service Now and other well known applications
- Administration experience of Azune, Intune, MS Active Directory users & groups, policies and management concepts
- Effective communication in English and/or local language
- Basic known workings of LAN technologies and hardware
- Ability to support technically video conferencing equipment
- Business Skills
- Ability to interact with customers so as to ensure that the service is polite, efficient and responsive service is provided
- A self-starter with ability to work on their own initiative
- To work through issues analytically to a successful conclusion
- An individual with a minimum of 4+ year's experience
- #J-18808-Ljbffr
Desktop Technician in Uddingston employer: Intuition IT Solutions Ltd
Intuition IT Solutions Ltd is an exceptional employer that values diversity and collaboration, making it a fantastic place for multilingual professionals to thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities in a supportive work culture, all while enjoying the vibrant atmosphere of Chester. Join us to be part of a team that prioritises excellent customer service and innovative problem-solving in the IT sector.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Technician in Uddingston
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Intuition IT Solutions Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Intuition IT Solutions Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Desktop Technician in Uddingston
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Intuition IT Solutions Ltd:Your cover letter is your chance to shine! Tell us why you want to work at Intuition IT Solutions Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Intuition IT Solutions Ltd!
How to prepare for a job interview at Intuition IT Solutions Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
