At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for customers.
- Company: Join a dynamic team in a fast-paced IT environment.
- Benefits: Competitive pay, flexible hours, and opportunities for skill development.
- Other info: Great chance to grow your career in a supportive team.
- Why this job: Enhance your tech skills while helping others solve their IT problems.
- Qualifications: Fluent in English and Spanish with strong customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate.
Logs incidents and service requests and maintains relevant records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
Monitoring queues to ensure SLAs are maintained.
Assigning the tickets which are out of scope to Service Desk/Other Teams Coordinating tickets that cross organizational boundaries to ensure customer satisfaction Skills required Technical Service Desk background Familiarity with Service Now Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish(Native/fluent).
Excellent Customer service skills.
Demonstrate ability to troubleshoot and research application issues.
Ability to explain technical information to End Users with effective verbal and written communication.
Be able to set priorities and handle multiple tasks.
Ability...
Service Desk - Spanish + English employer: Intuition IT Solutions Ltd
Intuition IT Solutions Ltd is an exceptional employer that values diversity and collaboration, making it a fantastic place for multilingual professionals to thrive. With a strong focus on employee growth, we offer comprehensive training and development opportunities in a supportive work culture, all while enjoying the vibrant atmosphere of Chester. Join us to be part of a team that prioritises excellent customer service and innovative problem-solving in the IT sector.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
