At a Glance
- Tasks: Provide top-notch IT support while troubleshooting and resolving tech issues.
- Company: Join a dynamic team in a hybrid role with a focus on customer satisfaction.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Work in a collaborative environment with a focus on professional development.
- Why this job: Be the go-to person for tech solutions and make a difference every day.
- Qualifications: Fluent in English, Spanish, and Italian with strong customer service skills.
The predicted salary is between 35000 - 40000 £ per year.
HYBRID ROLE - 3 Days onsite
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal communication.
Service Desk - Italian + Spanish + English employer: Intuition IT Solutions Ltd
Join a dynamic and inclusive team that values multilingual skills and offers a hybrid working environment, allowing you to balance your professional and personal life effectively. With a strong focus on employee development, we provide ample opportunities for growth and advancement within the IT sector, all while fostering a collaborative culture that prioritises customer satisfaction and teamwork. Located in a vibrant area, our company not only supports your career aspirations but also encourages a healthy work-life balance through flexible working arrangements.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
