At a Glance
- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Dynamic tech company offering a hybrid work environment.
- Benefits: Flexible working hours, competitive salary, and opportunities for skill development.
- Other info: Great opportunity for career growth in a supportive environment.
- Why this job: Join a vibrant team and enhance your tech skills while helping others.
- Qualifications: Fluent in Italian and English with a background in IT support.
The predicted salary is between 30000 - 40000 £ per year.
HYBRID ROLE - 3 Days onsite
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
Service Desk - Italian + English employer: Intuition IT Solutions Ltd
Join a dynamic and supportive team in a hybrid role that offers the perfect balance of remote and onsite work. Our company prioritises employee growth through continuous training and development opportunities, fostering a collaborative work culture that values diversity and innovation. With a focus on customer satisfaction and a commitment to maintaining high service standards, we provide a rewarding environment for those looking to make a meaningful impact in the IT Service Desk sector.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
We think you need these skills to ace Service Desk - Italian + English
IT Service Desk
Troubleshooting
Incident Management
ServiceNow
Multi-Lingual Communication
Customer Service Skills
Technical Communication
