At a Glance
- Tasks: Provide 1st line IT support and troubleshoot issues for users in German and English.
- Company: Join a dynamic team in a hybrid role with a focus on customer satisfaction.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for skill development.
- Other info: Work in a collaborative environment with great potential for career advancement.
- Why this job: Be the go-to person for tech support and make a difference in users' experiences.
- Qualifications: Fluent in German and English, with a background in IT service support.
The predicted salary is between 30000 - 40000 € per year.
HYBRID ROLE - 3 Days onsite
German + English Speaker - Must
JD for the role:
- Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
Service Desk - German + English employer: Intuition IT Solutions Ltd
Join a dynamic and supportive team as a Service Desk professional in a hybrid role that offers the perfect balance of remote and onsite work. Our company prioritises employee growth, providing extensive training and development opportunities while fostering a collaborative and inclusive work culture. Located in a vibrant area, we offer competitive benefits and a commitment to ensuring our employees thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk - German + English
✨Tip Number 1
Network like a pro! Reach out to people in the industry, join relevant groups on LinkedIn, and don’t be shy about asking for informational interviews. You never know who might have the inside scoop on job openings.
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident and prepared. Get a friend to throw some questions your way or use online resources to simulate the experience.
✨Tip Number 3
Show off your language skills! Since this role requires fluency in German and English, make sure to highlight your proficiency during interviews. Use examples of how you've used these languages in previous roles.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications that way!
We think you need these skills to ace Service Desk - German + English
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in IT Service Desk roles and showcases your bilingual skills in German and English. We want to see how your background aligns with the job description, so don’t hold back on relevant details!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this hybrid role. Share specific examples of your customer service skills and troubleshooting experience that relate to the responsibilities listed.
Show Off Your Communication Skills:Since effective communication is key in this role, make sure your written application reflects that. Keep your language clear and concise, and don’t forget to demonstrate your ability to explain technical concepts simply.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at Intuition IT Solutions Ltd
✨Brush Up on Your Technical Skills
Make sure you're familiar with common IT issues and troubleshooting techniques. Review the basics of ServiceNow and any other relevant tools, as you'll likely be asked to demonstrate your knowledge during the interview.
✨Show Off Your Language Skills
Since this role requires fluency in both German and English, be prepared to switch between the two languages during the interview. Practise explaining technical concepts in both languages to showcase your communication skills.
✨Understand the Role's Responsibilities
Familiarise yourself with the key duties listed in the job description. Be ready to discuss how your previous experience aligns with these responsibilities, especially around incident logging and customer service.
✨Prepare for Scenario-Based Questions
Expect questions that ask how you would handle specific situations, like a high volume of tickets or a difficult customer. Think of examples from your past experiences that highlight your problem-solving skills and ability to maintain SLAs.
