At a Glance
- Tasks: Migrate and support contact centres using Genesys Cloud CX while leading tech research.
- Company: Join a forward-thinking company focused on customer service innovation.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Dynamic role with potential for global collaboration and career advancement.
- Why this job: Be at the forefront of cloud technology and enhance customer experiences.
- Qualifications: Experience with Genesys Cloud and strong problem-solving skills required.
The predicted salary is between 50000 - 65000 £ per year.
Certification requirements:
- GCP (Mandatory)
- ITIL Foundation (Preferred)
Skills required:
- Experience in migrating contact centres to Genesys Cloud CX. Should be hands-on in Genesys Cloud enablement, configuration, and support.
- Experience working with Customer Service Operations: Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
- Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing: Experience in Genesys Cloud/Engage suite. Should be hands-on in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc.
- Experience in Genesys Cloud administration & application experience: Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.
- Genesys APIs integration with 3rd party solutions and CRMs like Salesforce etc.
- Candidate should have knowledge on Engineering, consultation and be able to assist with day-to-day operational activities on Genesys Cloud CX.
- Provide Tier 3 support during critical incidents as necessary.
- Participate and lead ongoing technology research and strategic planning for contact center services.
- Perform some Genesys infrastructure maintenance work; some after-hours work is required.
- Flexibility to work across different time zones. Resource should be flexible for working in NA Shift Projects as well.
Genesys Cloud Contact Center (Level L3 ) in London employer: Intuition IT Solutions Ltd
Join a forward-thinking company that prioritises innovation and employee development in the dynamic field of contact centre technology. With a strong focus on collaboration and continuous improvement, we offer a supportive work culture that encourages professional growth through hands-on experience with cutting-edge Genesys Cloud solutions. Located in a vibrant area, our team enjoys flexible working arrangements and the opportunity to engage in meaningful projects that drive customer service excellence.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
We think you need these skills to ace Genesys Cloud Contact Center (Level L3 ) in London
GCP Certification
ITIL Foundation
Genesys Cloud CX Migration
Genesys Cloud Configuration
Customer Service Operations Assessment
Multichannel Self-Service Implementation
IVR Implementation
