At a Glance
- Tasks: Migrate and support contact centres using Genesys Cloud CX while leading tech improvements.
- Company: Join a forward-thinking company focused on customer service innovation.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with potential for career advancement in a tech-driven environment.
- Why this job: Be at the forefront of cloud technology and enhance customer experiences.
- Qualifications: Experience with Genesys Cloud and strong problem-solving skills required.
The predicted salary is between 47181 - 65000 £ per year.
Certification requirements:
- GCP (Mandatory)
- ITIL Foundation (Preferred)
Skills required:
- Experience in migrating contact centres to Genesys Cloud CX.
- Hands-on experience in Genesys Cloud enablement, configuration, and support.
- Experience working with Customer Service Operations:
- Experience in Contact Center channels, leading Customer Service operations assessment/benchmarking, identifying gaps and deriving business case for driving improvements.
- Experience implementing multichannel self-service/IVR and Omni-Channel Orchestration Routing:
- Experience in Genesys Cloud/Engage suite.
- Hands-on experience in Genesys Architect Call flows, IVRs, skills, permissions, roles, routing, queues etc.
- Experience in Genesys Cloud administration application experience:
- Use Genesys Architect/Composer/Designer, Genesys Framework Components (such as Edge, BYOC, SIP, GAX, GVP, AppFoundry, eServices, GRE, URS, Info Mart, GMS, OCS, GPlus Integrations etc.) or similar solutions.
- Genesys API's integration with 3rd party solutions and CRMs like Salesforce etc.
- Knowledge on Engineering, consultation and ability to assist with day-to-day operational activities on Genesys Cloud CX.
- Provide Tier 3 support during critical incidents as necessary.
Participate and lead ongoing technology research and development.
Genesys Cloud Contact Center (Level L3 ) employer: Intuition IT Solutions Ltd
Join a forward-thinking company that prioritises innovation and employee development in the heart of a vibrant tech hub. With a strong focus on collaboration and continuous learning, we offer comprehensive training programmes and career advancement opportunities, ensuring you thrive in your role as a Genesys Cloud Contact Center specialist. Our inclusive work culture fosters creativity and teamwork, making it an ideal environment for those seeking meaningful and rewarding employment.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
We think you need these skills to ace Genesys Cloud Contact Center (Level L3 )
GCP Certification
ITIL Foundation
Genesys Cloud CX Migration
Genesys Cloud Enablement
Configuration and Support of Genesys Cloud
Customer Service Operations Assessment
Multichannel Self-Service Implementation
