At a Glance
- Tasks: Provide hands-on support for desktops, laptops, and various tech equipment.
- Company: Join a dynamic team focused on tech solutions and user support.
- Benefits: Gain valuable experience, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with plenty of learning opportunities.
- Why this job: Be the go-to tech hero, solving problems and making a difference daily.
- Qualifications: Tech-savvy with a knack for troubleshooting and customer service skills.
The predicted salary is between 25000 - 35000 £ per year.
Roles and Responsibilities:
- Performs remedial repairs on desktops, laptops, printers, video conferencing, access, kiosks, operational hardware and any other authorized peripheral equipment.
- Assists site with hardware/desk/office/boardroom setup as requested.
- Executes supported directed tasks for network or server support on-site by escalations teams.
- Provides first level troubleshooting and support for applications.
- Captures, stores and updates in-scope site information.
- EUC hardware (laptops, desktops) set-up, deployment, collection/re-imaging.
- Mobile devices (phones/tablets) set-up, deployment, collection.
- Software/application installation (country/site specific).
- Basic printing.
- Network and server troubleshooting support.
- Provides new hire induction.
- Manages local end user asset inventory and life cycle of assets.
- Provides first level support for meeting room devices (VC devices, projectors, displays etc.).
- Provides first level support for warehouse devices (RF equipment, voice equipment, vehicle mounted units, label/thermal printers etc.).
- Maintains onsite inventory of supported devices.
Desktop Support/Field Support employer: Intuition IT Solutions Ltd
As a leading employer in the tech support sector, we pride ourselves on fostering a collaborative and inclusive work culture that empowers our employees to thrive. Our commitment to professional development is evident through comprehensive training programmes and clear career progression paths, ensuring that every team member can grow their skills and advance within the company. Located in a vibrant area, we offer competitive benefits, a supportive environment, and the unique opportunity to work with cutting-edge technology while making a tangible impact on our clients' operations.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
We think you need these skills to ace Desktop Support/Field Support
Desktop Support
Field Support
Remedial Repairs
Hardware Setup
Network Support
First Level Troubleshooting
EUC Hardware Deployment
