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- Tasks: Provide top-notch IT support and troubleshoot tech issues for users.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Collaborative team culture with a focus on learning and development.
- Why this job: Be the go-to person for tech solutions while enhancing your skills.
- Qualifications: Fluent in Spanish and Portuguese with a knack for customer service.
The predicted salary is between 30000 - 42000 £ per year.
HYBRID ROLE - 3 Days onsite
Spanish + Portuguese Speaker - Must
JD for the role:
Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives
Service Desk - Spanish + Portuguese Speaker in Chester employer: Intuition IT Solutions Ltd
Contact Detail:
Intuition IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk - Spanish + Portuguese Speaker in Chester
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those who work in service desks. Use LinkedIn to connect and engage with them. You never know when a casual chat could lead to a job opportunity!
✨Tip Number 2
Practice your interview skills! Mock interviews can help you feel more confident. Focus on showcasing your bilingual abilities and customer service experience. Remember, it’s all about demonstrating how you can solve problems effectively.
✨Tip Number 3
Stay organised! Keep track of the jobs you apply for and follow up if you haven’t heard back. A simple email can show your enthusiasm and keep you on their radar. Plus, it helps you manage your applications better.
✨Tip Number 4
Don’t forget to check our website regularly! We often post new roles that might be perfect for you. Applying directly through us can give you an edge, so keep an eye out for those opportunities!
We think you need these skills to ace Service Desk - Spanish + Portuguese Speaker in Chester
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a Spanish and Portuguese speaker, make sure to highlight your language proficiency right at the start. Use examples of how you've used these languages in previous roles or experiences to really stand out!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to match the job description. Mention specific skills like troubleshooting and customer service that align with what we’re looking for.
Be Clear and Concise: When writing your application, keep it clear and to the point. We love a well-structured application that gets straight to the important bits. Avoid fluff and focus on what makes you the perfect fit for our Service Desk team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy and ensures your application goes directly to us. Plus, you’ll get to see more about what we do at StudySmarter!
How to prepare for a job interview at Intuition IT Solutions Ltd
✨Brush Up on Your Technical Skills
Make sure you're familiar with common IT issues and troubleshooting techniques. Review the basics of ServiceNow and any other relevant tools, as you'll likely be asked about your experience with them during the interview.
✨Show Off Your Language Skills
Since this role requires fluency in Spanish and Portuguese, be prepared to demonstrate your language skills. Practice answering common interview questions in both languages to show your comfort level and proficiency.
✨Prepare for Customer Service Scenarios
Think of examples from your past experiences where you provided excellent customer service or resolved a tricky issue. Be ready to discuss how you handled those situations and what you learned from them.
✨Demonstrate Team Spirit
This role emphasises teamwork, so be prepared to talk about how you've collaborated with others in previous jobs. Share specific examples of how you contributed to team goals and supported your colleagues.