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- Tasks: Provide 1st line IT support and troubleshoot technical issues for users.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Flexible working, competitive salary, and opportunities for skill development.
- Other info: Great opportunity for career growth in a collaborative setting.
- Why this job: Be part of a supportive team while enhancing your tech skills.
- Qualifications: Fluent in Italian and English with a background in IT support.
The predicted salary is between 25000 - 35000 £ per year.
HYBRID ROLE - 3 Days onsite
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Service Desk - Italian + English in Chester employer: Intuition IT Solutions Ltd
Contact Detail:
Intuition IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk - Italian + English in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Practice makes perfect! Before any interview, do some mock interviews with friends or family. This will help you get comfortable with common questions and boost your confidence.
✨Tip Number 3
Show off your skills! If you have experience with ServiceNow or troubleshooting, be ready to share specific examples of how you've tackled challenges in the past. Real-life stories make you memorable!
✨Tip Number 4
Don’t forget to follow up! After an interview, send a quick thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Service Desk - Italian + English in Chester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the job description. Highlight your technical service desk background and any multi-lingual abilities, especially in Italian and English, as these are key for us.
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re the perfect fit for the role. Share specific examples of how you've handled IT-related problems or provided excellent customer service in the past.
Showcase Your Communication Skills: Since effective communication is crucial for this role, make sure your written application is clear and concise. Use straightforward language and avoid jargon to demonstrate your ability to explain technical information simply.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates about the process.
How to prepare for a job interview at Intuition IT Solutions Ltd
✨Know Your Tech Stuff
Brush up on your technical knowledge related to IT service desks. Be ready to discuss troubleshooting methods and how you would handle common IT issues. Familiarity with ServiceNow will definitely give you an edge!
✨Show Off Your Language Skills
Since this role requires fluency in Italian and English, practice speaking both languages. Prepare to demonstrate your communication skills during the interview by explaining technical concepts clearly and concisely.
✨Customer Service is Key
Be prepared to share examples of how you've provided excellent customer service in the past. Highlight your ability to remain calm under pressure and how you prioritise tasks to meet SLAs effectively.
✨Team Player Vibes
Emphasise your teamwork skills! Share experiences where you collaborated with others to solve problems or improve processes. Show that you're open to sharing ideas and learning from your colleagues.