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- Tasks: Provide 1st line IT support and troubleshoot issues for users.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Flexible working, competitive pay, and opportunities for skill development.
- Other info: Great chance to grow in a supportive team atmosphere.
- Why this job: Be the go-to person for tech solutions and enhance your problem-solving skills.
- Qualifications: Fluent in German and English with a knack for customer service.
The predicted salary is between 30000 - 40000 £ per year.
HYBRID ROLE - 3 Days onsite
German + English Speaker - Must
JD for the role:
- Essential Duties and Responsibilities
- Work as part of the Shift system on the IT Service Desk
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records:
- Identifies and classifies incident types and service interruptions
- Records incidents cataloging them by symptom and resolution
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction
Skills required
- Technical Service Desk background
- Familiarity with ServiceNow
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) French, Spanish, Italian and Portuguese
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives
Service Desk - German + English in Chester employer: Intuition IT Solutions Ltd
Contact Detail:
Intuition IT Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Desk - German + English in Chester
✨Tip Number 1
Get your networking game on! Reach out to people in the industry, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info that could help you land that Service Desk role.
✨Tip Number 2
Practice makes perfect! Before any interviews, do some mock sessions with friends or family. Focus on common questions for IT Service Desk roles and make sure you can explain your troubleshooting process clearly in both German and English.
✨Tip Number 3
Show off your skills! If you have experience with ServiceNow or other relevant tools, be ready to discuss specific examples of how you've used them. This will demonstrate your technical background and problem-solving abilities.
✨Tip Number 4
Don't forget to apply through our website! We love seeing applications directly from candidates who are keen on joining us. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start!
We think you need these skills to ace Service Desk - German + English in Chester
Some tips for your application 🫡
Show Off Your Language Skills: Since we're looking for a German + English speaker, make sure to highlight your language proficiency right at the start. Use examples from your past experiences where you’ve effectively communicated in both languages.
Tailor Your Application: Don’t just send a generic CV and cover letter. We want to see how your skills match the specific duties listed in the job description. Mention your experience with IT service desks and any relevant tools like ServiceNow.
Be Clear and Concise: When writing your application, keep it straightforward. We appreciate clarity, so avoid jargon and get straight to the point about your qualifications and experiences that relate to the role.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Intuition IT Solutions Ltd
✨Brush Up on Your Technical Skills
Make sure you're familiar with common IT issues and troubleshooting techniques. Review the basics of ServiceNow and any other relevant tools, as you'll likely be asked to demonstrate your technical knowledge during the interview.
✨Show Off Your Multilingual Skills
Since this role requires fluency in both German and English, be prepared to switch between the two languages during the interview. Practise explaining technical concepts in both languages to showcase your communication skills.
✨Demonstrate Customer Service Excellence
Think of examples from your past experiences where you provided exceptional customer service. Be ready to discuss how you handled difficult situations and ensured customer satisfaction, as this is crucial for a Service Desk role.
✨Prepare for Teamwork Questions
This position requires being a highly effective team player. Prepare to discuss how you've collaborated with others in previous roles, shared knowledge, and contributed to team goals. Highlight your willingness to learn and adapt to new ideas.