At a Glance
- Tasks: Provide top-notch IT support while troubleshooting and resolving issues for users.
- Company: Join a dynamic team in a hybrid work environment.
- Benefits: Enjoy flexible working, competitive pay, and opportunities for growth.
- Other info: Collaborative team culture with a focus on learning and development.
- Why this job: Be the go-to person for tech solutions and make a real difference.
- Qualifications: Fluent in English, Spanish, and Italian with a knack for customer service.
The predicted salary is between 25000 - 35000 £ per year.
HYBRID ROLE - 3 Days onsite
Essential Duties and Responsibilities:
- Work as part of the Shift system on the IT Service Desk.
- Receives and handles requests for service, following agreed procedures.
- 1st line support: troubleshooting of IT related problems.
- Promptly allocates calls as appropriate.
- Logs incidents and service requests and maintains relevant records.
- Identifies and classifies incident types and service interruptions.
- Records incidents cataloging them by symptom and resolution.
- Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution.
- Monitoring queues to ensure SLAs are maintained.
- Assigning the tickets which are out of scope to Service Desk/Other Teams.
- Coordinating tickets that cross organizational boundaries to ensure customer satisfaction.
Skills required:
- Technical Service Desk background.
- Familiarity with ServiceNow.
- Multi-Lingual effective and fluent communication in language(s) (Native/almost native) English, Spanish and Italian.
- Excellent Customer service skills.
- Demonstrate ability to troubleshoot and research application issues.
- Ability to explain technical information to End Users with effective verbal and written communication.
- Be able to set priorities and handle multiple tasks.
- Ability to determine the priority of a problem and act accordingly.
- Adhere to Service Desk processes and procedures.
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Highly effective Team player: Openly and willingly shares ideas, knowledge, and expertise.
- Communicates constructively.
- Willingness to learn new skills and be open to consider different ideas and alternatives.
Locations
ChesterCheshire
Service Desk - Italian + Spanish + English in Cheshire, Chester employer: Intuition IT Solutions Ltd
Join a dynamic and inclusive team that values multilingual communication and customer service excellence in a hybrid work environment. Our company fosters a collaborative culture where employees are encouraged to grow their skills and advance their careers, all while enjoying the flexibility of working both onsite and remotely. With a focus on employee well-being and professional development, we offer a rewarding workplace that prioritises teamwork and innovation.
Contact Details:
Intuition IT Solutions Ltd Recruitment Team
We think you need these skills to ace Service Desk - Italian + Spanish + English in Cheshire, Chester
Technical Service Desk background
Familiarity with ServiceNow
Multi-Lingual communication (English, Spanish, Italian)
Excellent Customer service skills
Troubleshooting skills
Ability to explain technical information
Effective verbal and written communication
