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- Tasks: Join us as a Salesforce DevOps Engineer, optimising and enhancing our client's Contact Centre platforms.
- Company: Be part of a dynamic team focused on delivering exceptional customer experiences through innovative technology.
- Benefits: Enjoy flexible working options, competitive pay, and opportunities for professional growth.
- Why this job: Make a real impact by improving customer interactions and collaborating with a passionate team.
- Qualifications: Experience in Salesforce DevOps and CI/CD practices is essential; SC Clearance or eligibility required.
- Other info: Work on-site 40% of the time in East London or Leeds, contributing to a vibrant tech community.
The predicted salary is between 36000 - 60000 £ per year.
We are looking for a hands-on Salesforce DevOps Engineer to support one of our key UK-based client projects, specifically within their Contact Center department. This role is pivotal in maintaining, optimising, and evolving the Salesforce Service Cloud, Service Cloud Voice, and Amazon Connect platforms to deliver a seamless and resilient customer experience. You will work closely with the client’s contact centre operations team to understand their challenges, propose and implement improvements, and ensure production stability. This is not just a development role — it’s a DevOps position with a strong focus on operational excellence, automation, and business impact.
Key Responsibilities
- Maintain and enhance the client’s Salesforce-based Contact Centre Platform (Service Cloud, Service Cloud Voice, Amazon Connect).
- Analyse the current setup and identify opportunities for optimisation, automation, and improved user experience.
- Collaborate directly with the client’s contact centre team to understand pain points and deliver practical, measurable solutions.
- Design, implement, and manage CI/CD pipelines using tools such as Copado, GitHub, Salesforce DX, and VS Code.
- Support production deployments and provide post-release support, ensuring system reliability and performance.
- Define and track contact centre metrics to measure success and guide continuous improvement.
- Ensure compliance with governance and security standards, including handling of production data.
- Participate in sprint planning, retrospectives, and release readiness activities.
- Document technical solutions clearly for both technical and non-technical audiences.
Must-Have Qualifications
- Proven experience in Salesforce DevOps, particularly with Service Cloud and Service Cloud Voice.
- Hands-on experience with Amazon Connect integration.
- Strong understanding of CI/CD practices and tools (e.g., Copado, GitHub, Salesforce DX).
- Experience supporting production environments and managing deployments.
- Ability to analyse and optimise Salesforce configurations and workflows.
- Familiarity with contact centre operations and relevant metrics.
- SC Clearance or eligibility (5 years continuous UK residency).
- Willingness and ability to work on-site 40% of the time in East London or Leeds.
Should-Have Skills
- Experience with Lightning Web Components and Aura.
- Strong communication and documentation skills.
- Ability to work collaboratively with cross-functional teams including testers, developers, and business stakeholders.
Could-Have Skills
- Experience with Experience Cloud or Salesforce Classic.
- Ability to mentor junior developers or lead small technical initiatives.
What Success Looks Like
- A stable, scalable, and efficient contact centre platform.
- Reduced manual effort through automation and streamlined processes.
- Improved agent and customer experience.
- Clear, actionable metrics that guide operational decisions.
- A trusted technical partner to both business and technology teams.
DevOps Engineer (Salesforce) employer: Intuition IT – intuitive technology recruitment
Contact Detail:
Intuition IT – intuitive technology recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land DevOps Engineer (Salesforce)
✨Tip Number 1
Familiarise yourself with Salesforce Service Cloud and Service Cloud Voice. Understanding the specific features and functionalities of these platforms will help you demonstrate your expertise during discussions with our team.
✨Tip Number 2
Brush up on your CI/CD practices, especially with tools like Copado and GitHub. Being able to discuss your experience with these tools in a practical context will show us that you're ready to hit the ground running.
✨Tip Number 3
Prepare to discuss your experience with Amazon Connect integration. Highlighting specific projects where you've successfully implemented this technology will set you apart from other candidates.
✨Tip Number 4
Think about examples of how you've collaborated with cross-functional teams in the past. We value strong communication skills, so being able to share your experiences will help us see how you can fit into our culture.
We think you need these skills to ace DevOps Engineer (Salesforce)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Salesforce DevOps, particularly focusing on Service Cloud and Amazon Connect. Use specific examples that demonstrate your hands-on skills and achievements in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that addresses the key responsibilities mentioned in the job description. Explain how your background aligns with the needs of the client’s contact centre operations team and showcase your problem-solving abilities.
Highlight Relevant Projects: In your application, include details about specific projects where you implemented CI/CD pipelines or optimised Salesforce configurations. This will show your practical experience and ability to deliver measurable improvements.
Showcase Communication Skills: Since the role requires collaboration with cross-functional teams, emphasise your communication and documentation skills. Provide examples of how you've effectively communicated technical solutions to both technical and non-technical audiences.
How to prepare for a job interview at Intuition IT – intuitive technology recruitment
✨Showcase Your Salesforce Expertise
Make sure to highlight your hands-on experience with Salesforce, particularly with Service Cloud and Service Cloud Voice. Be prepared to discuss specific projects where you've optimised or enhanced these platforms, as this will demonstrate your capability to meet the client's needs.
✨Demonstrate CI/CD Knowledge
Since the role involves designing and managing CI/CD pipelines, be ready to talk about your experience with tools like Copado, GitHub, and Salesforce DX. Share examples of how you've implemented these practices in previous roles to improve deployment processes.
✨Understand Contact Centre Operations
Familiarise yourself with common challenges faced by contact centres and be prepared to discuss how you can address these issues. Showing that you understand the operational metrics and pain points will position you as a valuable asset to the team.
✨Prepare for Technical and Non-Technical Communication
Since you'll need to document technical solutions for various audiences, practice explaining complex concepts in simple terms. This skill is crucial for collaborating with cross-functional teams and ensuring everyone is on the same page.
