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For Companies At a Glance
- Tasks: Be the tech guru for our sales and customer teams, solving complex problems.
- Company: Join Intuit Mailchimp, a leader in marketing technology, empowering businesses worldwide.
- Benefits: Enjoy a collaborative culture, cutting-edge tools, and opportunities for growth.
- Why this job: Make a real impact by helping customers succeed with innovative solutions.
- Qualifications: Passion for tech, strong problem-solving skills, and a desire to learn.
- Other info: Work closely with diverse teams and shape the future of customer engagement.
The predicted salary is between 43200 - 72000 £ per year.
As a Senior Solutions Consultant at Intuit Mailchimp, you’ll be the technical backbone of our sales, partner, and commercial customer facing teams, empowering them to win and retain high-value customers. You’ll be the go-to expert on our platform, capable of translating complex technical requirements and robust features into solutions that address customer needs. You’ll work closely with Sales, Account Management, Onboarding, Partnerships and other cross-functional teams to ensure they have the deep product knowledge needed to showcase the value of Mailchimp to both prospects and existing clients.
Join a team of problem solvers, strategic thinkers, solution creators, and consultative experts who use the latest tools and technology to solve our customers’ most important problems. The ideal candidate will be passionate about technology, eager to learn, and motivated to help customers achieve their goals with Mailchimp. Our team is dedicated to ensuring our Sales and Account Management teams have the necessary tools and knowledge to deliver value to our customers through the Mailchimp platform.
Responsibilities
Next Level Help & Supportability:
- Act as the foremost subject matter expert, providing in-depth platform knowledge and technical guidance to internal teams.
- Answer complex platform functionality questions to help Sales, Account Management, and Partnerships teams navigate client interactions.
- Serve as a technical escalation point for resolving critical client issues.
Customer Consultations:
- Deliver engaging product demonstrations to showcase platform capabilities to internal teams and prospective clients to solve real-world business challenges.
- Strong ability to identify and analyze customer needs, translating business requirements into technical solutions.
- Conduct detailed feature walkthroughs and deep dives to educate internal teams.
- Offer specialized guidance on configuring and implementing our custom tools to meet specific business outcomes and industry specific best practices.
- Share insights and best practices to help internal teams and customers maximize their success with the platform.
Sales Enablement:
- Partner with Sales to bring technical expertise into prospective client engagements, ensuring accurate representation of product capabilities and how they align to the ambitions of the prospect’s business.
- Utilize in-depth technical knowledge to anticipate and meet customer requirements by recommending appropriate solutions.
- Assist in responding to Requests for Proposals (RFPs) by providing expert input on the technical functionality of our products.
Collaboration & Feedback:
- Partner with cross-functional teams to provide qualitative feedback and inform product feedback loops.
- Shape future acquisition and retention initiatives by sharing insights gained from customer interactions.
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Senior Solutions Consultant | London, UK employer: Intuit
Contact Detail:
Intuit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Solutions Consultant | London, UK
✨Tip Number 1
Familiarize yourself with Mailchimp's platform and its features. Understanding the technical aspects and how they solve customer problems will help you stand out as a knowledgeable candidate during interviews.
✨Tip Number 2
Network with current employees or professionals in similar roles on platforms like LinkedIn. Engaging in conversations about their experiences can provide valuable insights and potentially lead to referrals.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully translated complex technical requirements into solutions. Highlighting your problem-solving skills will resonate well with the interviewers.
✨Tip Number 4
Stay updated on industry trends and best practices related to email marketing and customer engagement. Demonstrating your passion for technology and eagerness to learn will make a strong impression.
We think you need these skills to ace Senior Solutions Consultant | London, UK
Some tips for your application 🫡
Understand the Role: Take the time to thoroughly understand the responsibilities and requirements of the Senior Solutions Consultant position at Intuit Mailchimp. Highlight your relevant experience in technical consulting and customer engagement in your application.
Showcase Technical Expertise: Emphasize your technical knowledge and experience with similar platforms. Provide specific examples of how you've translated complex technical requirements into solutions that meet customer needs.
Highlight Collaboration Skills: Demonstrate your ability to work collaboratively with cross-functional teams. Mention any past experiences where you partnered with sales, account management, or other departments to achieve common goals.
Tailor Your Application: Customize your CV and cover letter to reflect the language and values mentioned in the job description. Use keywords related to problem-solving, customer success, and technical guidance to make your application stand out.
How to prepare for a job interview at Intuit
✨Showcase Your Technical Expertise
As a Senior Solutions Consultant, you'll need to demonstrate your deep understanding of the Mailchimp platform. Be prepared to discuss specific features and how they can solve real-world business challenges. Highlight any previous experiences where you successfully translated complex technical requirements into actionable solutions.
✨Engage in Role-Playing Scenarios
Expect to participate in role-playing exercises during the interview. This could involve simulating a customer consultation or a product demonstration. Practice articulating how you would address customer needs and showcase the platform's capabilities effectively.
✨Prepare for Cross-Functional Collaboration Questions
Since collaboration with various teams is crucial, be ready to discuss your experience working with Sales, Account Management, and Partnerships. Share examples of how you've contributed to team success and facilitated communication between different departments.
✨Demonstrate Your Passion for Technology
The ideal candidate is passionate about technology and eager to learn. During the interview, express your enthusiasm for the industry and your commitment to staying updated on the latest trends and tools. Share any relevant projects or learning experiences that highlight your motivation.
