Manager 2, Customer Success (Growth & Retention)

b Overview /b p In this role, you own the regional growth and retention agenda for UK, AU and RoW within Intuits Global Business Solutions Group. You will drive cross-sell/up-sell and retention programs, launching the PCSM proposition across all three markets, with a focus on turning service interactions into commercial outcomes. You’ll lead multi-market initiatives, coordinate internal and outsourced teams, and deliver measurable revenue and productivity targets. This is a hands-on leadership role with a strong emphasis on data-driven decisions and cross-functional influence. /p b Pay / Benefits /b ul li competitive compensation /li li bonus and equity opportunities /li li strong pay-for-performance rewards /li li benefits package /li li opportunity to influence global strategy /li li employee development and growth /li /ul b Responsibilities /b ul li Own regional revenue delivery for a multi-market portfolio (~$7m) including Serve to Sell and Saves with revenue, unit and ITPY targets /li li Design and execute growth and retention strategies for UK, AU RoW; manage delivery through internal and outsourced teams /li li Launch the PCSM proposition across three regions, covering service design, hiring, capacity build-out and performance management /li li Establish leading/lagging indicators, quantify ROI, size interventions by value, and build data- and finance-backed cases for investment /li li Set KPIs, reporting cadence and financial governance to steer programs post-launch and prove commercial return /li li Influence stakeholders by aligning CS and GTM goals and engaging global peers and enabling teams /li li Build and lead a high-performing team across markets and outsourced partners; maintain a high performance bar /li /ul b Key requirements /b ul li Proven people-leadership experience at manager level in Customer Success, growth/retention, or commercial operations, across multiple markets /li li Strong strategy development and execution to translate market imperatives into retention and monetisation strategies /li li High data literacy with ability to quantify ROI and present findings clearly to senior audiences /li li Stakeholder management and influencing skills to drive quick, informed decisions /li li Solid business and commercial acumen; understands growth mechanics and builds persuasive cases for AI and platform investments /li li Experience launching new propositions or services, including service design, BPO/vendor management and workforce scaling /li li Demonstrates Intuits values: Customer Obsession, Stronger Together, and Courage /li /ul ul li Stakeholder management /li li Leadership and people development /li li Strategic thinking and business judgment /li li Data-driven decision making /li li ROI analysis and financial governance /li li Program management and delivery across internal and outsourced teams /li /ul