Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage technical accounts and ensure seamless data connectivity for Intuit's fintech solutions.
- Company: Join Intuit, a leader in financial technology with a focus on customer success.
- Benefits: Competitive salary, cash bonuses, equity rewards, and comprehensive benefits package.
- Why this job: Be a key player in transforming fintech experiences and driving partner success.
- Qualifications: 5 years in technical account management with strong fintech knowledge and API fluency.
- Other info: Opportunity for travel and collaboration in a dynamic, fast-paced environment.
The predicted salary is between 36000 - 60000 ÂŁ per year.
This is an individual contributor role on the Intuit Data Exchange (IDX) team as a Staff Customer Experience professional focusing on technical account management for Intuit offerings, with a focus on our Global Business Solutions Group (GBSG). The Technical Account Manager (TAM) in the fintech sector serves as an ambassador of customer obsession, and functions as a critical link among our financial data partners, the IDX platform, and product management and development teams across offerings. The TAM role requires a blend of product knowledge, API fluency and industry understanding to ensure high-quality and high-performance data connectivity for Intuit's offerings.
This person acts as a trusted advisor, proactively monitors KPIs, addresses the needs of internal and external stakeholders, provides technical and domain SME guidance, and holds all contributing teams accountable for key initiatives in order to facilitate the adoption and optimisation of Intuit's data connections and related capabilities. The role reports to the leader of the IDX Customer Success organisation.
Responsibilities
- Singleâthreaded owner for IDX data connectivity operations and support for GBSG, focusing on QuickBooks.
- Monitor provider connection health, data freshness and quality, and analyse any low performance against SLAs.
- Provide technical and business insights to support progress of relevant provider integration initiatives against target KPIs.
- As SME, identify and communicate dependencies and risks for provider integration deployments as needed.
- Drive opportunity mechanisms with internal and external stakeholders for visibility of ongoing connection issues and status.
- Leverage customer feedback, metrics and consistent UAT framework to contribute informed insights, and collaborate with crossâfunctional teams, to continuously optimise and enhance the quality of customer and/or expert data connectivity experiences in relevant offerings.
- Serve as the primary technical contact for assigned partners, ensuring high levels of partner satisfaction.
- Develop a deep understanding of partners' business objectives and technical environments to effectively position and support our solutions.
- Provide proactive technical guidance and recommendations to partners, anticipating potential challenges and offering solutions.
- Manage and prioritise partner API issues, working closely with engineering and support teams to ensure timely resolution and clear communication to the partner.
- Conduct regular partner reviews to share KPIs and YoY performance insights, identify areas for improvement, and present new features or solutions.
- Collaborate with sales teams on preâsales activities as needed, providing technical insights and demonstrations.
- Facilitate product capability reviews for partners, empowering them to scope and prioritise adoption of new updates in future roadmaps.
- Contribute to the creation of technical documentation, best practices, and knowledge base articles.
- Stay upâtoâdate with industry trends, emerging technologies, and competitive landscapes within fintech API and service provider offerings.
- Represent the partner's capability asks and feedback internally, ensuring partner needs are reflected in product roadmaps when appropriate.
Qualifications
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related technical field. Masterâs degree is a bonus.
- 5 years of experience in a technical account management, sales engineering, or similar partnerâfacing technical role, preferably within the fintech industry.
- Strong understanding of financial technologies, including payment systems, banking platforms, trading systems, or other relevant fintech domains.
- Proficiency in understanding and articulating complex technical concepts related to APIs, cloud platforms, data security, and system integrations.
- Experience with Tableau, Splunk, SQL etc for data analysis and troubleshooting.
- Familiarity with CRM software (e.g., Salesforce) and core project management concepts.
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and nonâtechnical audiences.
- Proven ability to build strong relationships and influence stakeholders at all levels of an organization.
- Exceptional problemâsolving and analytical abilities, with a focus on partner success.
- Strong organisational skills and ability to manage multiple priorities in a fastâpaced environment.
- Proactive and resultsâoriented with a strong partnerâcentric mindset.
- Ability to work independently and as part of a distributed team.
Preferred Qualifications
- Fluency in data APIs and relevant authentication protocols (OAuth, OIDC).
- Experience with agile methodologies and software development lifecycles.
- Familiarity with data standards in the financial services industry (OFX, FDX, Open Banking, PSD2/3).
Travel
This role has the potential for travel to partner sites and conferences as required, up to 10%.
Compensation and Benefits
Intuit provides a competitive compensation package with a strong payâforâperformance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as jobârelated knowledge, skills, experience, and work location.
Additional Details
- Seniority level: MidâSenior level.
- Employment type: Fullâtime.
- Job function: Sales and Business Development.
- Industry: Software Development.
Senior Technical Account Manager in London employer: Intuit
Contact Detail:
Intuit Recruiting Team
StudySmarter Expert Advice đ¤Ť
We think this is how you could land Senior Technical Account Manager in London
â¨Tip Number 1
Network like a pro! Reach out to current or former employees at Intuit on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
â¨Tip Number 2
Prepare for the interview by knowing your stuff! Dive deep into Intuit's products and services, especially in the fintech space. Being able to discuss how your experience aligns with their needs will make you stand out.
â¨Tip Number 3
Showcase your problem-solving skills during interviews. Use real examples from your past roles where you tackled challenges similar to what a Technical Account Manager might face at Intuit. This will demonstrate your fit for the role.
â¨Tip Number 4
Donât forget to follow up after your interview! A quick thank-you email reiterating your interest in the role and highlighting a key point from your conversation can leave a lasting impression.
We think you need these skills to ace Senior Technical Account Manager in London
Some tips for your application đŤĄ
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Account Manager role. Highlight your experience in technical account management and any relevant fintech knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Donât forget to mention your understanding of APIs and customer success!
Showcase Your Technical Skills: Since this role requires a strong grasp of financial technologies and data analysis tools, make sure to showcase your technical skills clearly. Mention any experience with SQL, Tableau, or similar tools that can set you apart from other candidates.
Apply Through Our Website: We encourage you to apply through our website for the best chance of being noticed. Itâs super easy, and youâll be able to keep track of your application status. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Intuit
â¨Know Your APIs
As a Senior Technical Account Manager, you'll need to be fluent in APIs. Brush up on your understanding of API concepts and how they relate to financial technologies. Be ready to discuss specific examples of how you've used APIs in past roles to solve problems or improve processes.
â¨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex issues, especially in a fintech context. Think about challenges you've faced with data connectivity or partner integrations and how you resolved them. This will demonstrate your analytical abilities and proactive mindset.
â¨Understand the Business Landscape
Familiarise yourself with Intuit's offerings and the competitive landscape in the fintech sector. Being able to discuss industry trends and how they impact customer needs will show that you're not just technically savvy but also business-minded.
â¨Build Rapport with Stakeholders
Since this role involves working closely with partners and internal teams, practice your communication skills. Think of ways to build relationships and influence stakeholders. Prepare examples of how you've successfully collaborated with different teams to achieve common goals.