Staff Operations Engineer - Credit Karma

Intuit Credit Karma is a mission-driven company, focused on championing financial progress for our more than 140 million members in the U.S., Canada, and U.K. While we’re best known for pioneering free credit scores, our members turn to us for tips as they work on their financial goals, including identity monitoring, searching for credit cards, and growing their savings. Our London-based Platform Engineering team is responsible for the foundation that ensures the availability and reliability of our entire stack. As a Staff Operations Engineer in the U.K., you will lead our continued scaling efforts, acting as a generalist who can navigate complex infrastructure while specifically ensuring our persistent data tier is performant and resilient.

Responsibilities

• Build and Automate: Utilize software to achieve a highly available, scalable, and reliable storage and infrastructure platform using Python or Go.
• Orchestrate Infrastructure: Work within a large distributed system based on Kubernetes, Terraform, and Google Cloud Platform.
• Database Management: Manage Cloud SQL MySQL databases, implementing distributed architectures and preventing data loss through replication technologies.
• Collaborate and Consult: Work closely with product developers to translate application requirements into infrastructure capabilities and observability patterns.
• Drive Reliability: Participate in technical design, troubleshooting, and incident response to reduce business impact and improve MTTR.

Qualifications

• Have Significant Experience: You have 5+ years of experience in SRE, DevOps, or relevant platform engineering roles.
• Have cloud Expertise: Professional experience with Infrastructure-as-Code (Terraform) and public cloud providers like GCP.
• Have container Mastery: Experience with container orchestration systems like Kubernetes.
• Can Scale Systems: You have experience working in production environments at scale and architecting infrastructure for modern web applications.
• Have Monitoring Proficiency: Working knowledge of a modern monitoring stack, such as Prometheus, Grafana, Splunk, or New Relic.
• Are a Clear Communicator: You can clearly articulate technical details and communicate vertically and horizontally within an organization.
• Are Automation-Centric: You are passionate about solving operational challenges by using software and reducing manual toil through writing Python/Bash scripts.

Strong candidates might:

• Understand MySQL Internals: You have a solid understanding of database system internals (such as InnoDB) and their impact on query performance.
• Have Polyglot Interests: Familiarity with additional programming languages like Scala or TypeScript.

Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position may be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.