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- Tasks: Manage technical accounts and ensure high-quality data connectivity for Intuit's offerings.
- Company: Join a leading fintech company focused on innovation and customer experience.
- Benefits: Competitive salary, cash bonuses, equity rewards, and comprehensive benefits.
- Why this job: Be the vital link between partners and technology, making a real impact in fintech.
- Qualifications: 5 years in technical account management with strong API and fintech knowledge.
- Other info: Opportunity for travel and excellent career growth in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Join the Intuit Data Exchange (IDX) team as a Customer Experience professional focusing on technical account management for Intuit offerings. As a Technical Account Manager (TAM) you will be a critical link between our financial data partners, the IDX platform, product management and development teams across offerings. Using your knowledge of API integrations you will ensure high-quality and high-performance data connectivity for Intuit's offerings.
Day to day you will act as a trusted advisor, proactively monitoring KPIs, addressing the needs of internal and external stakeholders, providing technical and domain SME guidance, and holding all contributing teams accountable for key initiatives in order to facilitate the adoption and optimisation of Intuit’s data connections and related capabilities.
Responsibilities
- Monitor provider API connection health, data freshness and quality, and analyse any low performance against SLAs.
- Provide technical and business insights to support progress of relevant provider integration initiatives against target KPIs.
- Identify and communicate dependencies and risks for provider integration deployments as needed.
- Drive op mechs with internal and external stakeholders for visibility of ongoing connection issues and status.
- Leverage customer feedback, metrics and consistent UAT framework to contribute informed insights, and collaborate with cross-functional teams, to continuously optimise and enhance the quality of customer and/or expert data connectivity experiences in relevant offerings.
- Serve as the primary technical contact for assigned partners, ensuring high levels of partner satisfaction.
- Develop a deep understanding of partners' business objectives and technical environments to effectively position and support our solutions.
- Provide proactive technical guidance and recommendations to partners, anticipating potential challenges and offering solutions.
- Manage and prioritise partner API issues, working closely with engineering and support teams to ensure timely resolution and clear communication to the partner.
- Conduct regular partner reviews to share KPIs and YoY performance insights, identify areas for improvement, and present new features or solutions.
- Collaborate with sales teams on pre-sales activities as needed, providing technical insights and demonstrations.
- Facilitate product capability reviews for partners, empowering them to scope and prioritise adoption of new updates in future roadmaps.
- Contribute to the creation of technical documentation, best practices, and knowledge base articles.
- Stay up-to-date with industry trends, emerging technologies, and competitive landscapes within fintech API and service provider offerings.
- Represent the partner's asks and feedback internally, ensuring partner needs are reflected in product roadmaps when appropriate.
Qualifications
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related technical field.
- 5 years of experience in a technical account management, sales engineering, or similar partner-facing technical role, preferably within the fintech industry.
Technical Skills
- Strong understanding of financial technologies, for example payment systems, banking platforms, trading systems, or other relevant fintech domains.
- Ability to understand and articulate complex technical concepts related to APIs, cloud platforms, data security, and system integrations.
- Experience with systems such as Tableau, Splunk, SQL etc for data analysis and troubleshooting (or similar).
- Familiarity with CRM software (e.g., Salesforce) and core project management concepts.
Soft Skills
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Proven ability to build strong relationships and influence stakeholders at all levels of an organisation.
- Problem-solving and analytical abilities, with a focus on partner success.
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
- Proactive and results-oriented with a partner-centric mindset.
Preferred Qualifications
- Fluency in data APIs and relevant authentication protocols (OAuth, OIDC).
- Experience with agile methodologies and software development lifecycles.
- Familiarity with data standards in the financial services industry (OFX, FDX, Open Banking, PSD2/3).
Travel
This role has the potential for travel to partner sites and conferences as required, up to 10%.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Senior Technical Account Manager employer: Intuit Inc.
Contact Detail:
Intuit Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intuit through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your API knowledge and understanding of fintech trends. We want to show that we’re not just familiar with the tech, but that we can also discuss it confidently!
✨Tip Number 3
Practice our storytelling skills! We should be ready to share specific examples of how we've solved problems in previous roles. This will help us stand out as a candidate who can drive partner success.
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email reiterating our enthusiasm for the role can keep us fresh in their minds. Plus, it shows we’re proactive!
We think you need these skills to ace Senior Technical Account Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Senior Technical Account Manager role. Highlight your experience with API integrations and any relevant fintech knowledge. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your background makes you a perfect fit. Don’t forget to mention your understanding of partner needs and technical environments.
Showcase Your Problem-Solving Skills: In your application, give examples of how you've tackled challenges in previous roles. We love seeing candidates who can think on their feet and come up with innovative solutions, especially in a fast-paced environment like fintech.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us that you're keen on joining our team at StudySmarter!
How to prepare for a job interview at Intuit Inc.
✨Know Your APIs Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate a strong understanding of API integrations. Brush up on the specific APIs relevant to Intuit's offerings and be ready to discuss how you've successfully managed API connections in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled technical challenges in previous roles. Highlight your analytical abilities and how you've used data to drive decisions, especially in relation to KPIs and partner satisfaction.
✨Communicate Like a Pro
Since this role involves liaising with both technical and non-technical stakeholders, practice explaining complex concepts in simple terms. Be ready to showcase your communication skills through clear and concise answers during the interview.
✨Demonstrate Your Partner-Centric Mindset
Think about how you've built relationships with partners in the past. Prepare to discuss how you’ve anticipated their needs and provided proactive solutions, as this will be key to succeeding in the role.
