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- Tasks: Lead a product management team to innovate digital help experiences with AI.
- Company: Join a leading tech company focused on customer success and innovation.
- Benefits: Competitive pay, bonuses, equity rewards, and comprehensive benefits package.
- Why this job: Make a real impact by transforming customer experiences in a dynamic environment.
- Qualifications: 8+ years in product management, with leadership experience and a customer-centric mindset.
- Other info: Hybrid work model with opportunities for continuous learning and career growth.
The predicted salary is between 43200 - 72000 £ per year.
We are seeking an innovative, customer-centric digital help experiences leader to join our Global Business Solutions Group (QuickBooks & Mailchimp) International Customer Success organisation (EMEA, APAC, CAN/LATAM). In this role, you will lead a product management team and partner with Customer Experience (CX), Product and Platform teams, including UX/UI designers and AI/ML engineers, to reimagine our digital help experiences with AI, delivering delight to our customers. If you are a digital-first Product Management leader with experience working in a high-pace, cross-functional environment, have a strong bias for action, and are comfortable in working in an ambiguous environment, come join us! We work in a hybrid environment and our teams come into our Victoria, London, office 3 days a week.
Responsibilities:
- Deeply understand customer needs and deliver compelling digital help experiences, driving retention and growth.
- Analyze market and industry trends, competitor strategies along with customer research to identify new opportunities.
- Develop a digital help strategy, and detailed roadmap with measurable outcomes in partnership with CS, Product, and Platform teams.
- Drive execution with velocity by setting a clear vision and priorities and removing barriers through fast decision-making.
- Lead, mentor, and inspire a talented, high-performing team of product managers.
- Transform the team with AI adoption and raise the bar for execution excellence.
- Partner with Platform, Product, and CX leaders, in delivering omnichannel, highly integrated and personalized E2E customer experiences, solving for customer needs, when and where is needed the most.
Qualifications:
- Bachelor’s degree or equivalent work experience.
- 8+ years of product management experience, with at least 3 years of experience in a leadership role - direct management along with matrix management.
- Experience working for a Big Tech or SaaS high growth company, reimagining customer experiences.
- Deep customer empathy with proven ability to deliver simple, elegant solutions to customer pain points.
- Experience leading Product management teams, establishing clear vision, strategy, and driving an agile culture of continuous learning and growth.
- Superb skills in translating business priorities into initiatives, and establishing clear roadmaps driving experimentation and action.
- Data-driven mindset.
- Proficiency in analysing data and drawing key insights and opportunities informing product decisions.
- Ability to work in a highly collaborative environment, influence without authority with heavy emphasis on teamwork.
- Exceptional communication skills with the ability to represent complex business or technical concepts with executive leadership.
- Demonstration that you are both a life-long learner and a teacher.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Group Product Manager - Digital Help Experiences (International) employer: Intuit Inc.
Contact Detail:
Intuit Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Group Product Manager - Digital Help Experiences (International)
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its products. Show us you understand our digital help experiences and how you can enhance them with your skills.
✨Tip Number 3
Practice your pitch! Be ready to explain how your experience aligns with the role of Group Product Manager. We want to hear how you can lead and inspire a team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive.
We think you need these skills to ace Group Product Manager - Digital Help Experiences (International)
Some tips for your application 🫡
Know Your Audience: Before you start writing, take a moment to understand who we are at StudySmarter. Tailor your application to reflect our values and the specific needs of the Group Product Manager role. Show us how your experience aligns with our mission to deliver exceptional digital help experiences.
Be Clear and Concise: When crafting your application, clarity is key! Use straightforward language and avoid jargon where possible. We want to see your skills and experiences shine through without any fluff. Remember, less is often more!
Showcase Your Achievements: Don’t just list your responsibilities; highlight your achievements! Use specific examples that demonstrate your impact in previous roles, especially in product management and customer experience. We love seeing how you've driven results and made a difference.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about what we do and how you can fit into our team!
How to prepare for a job interview at Intuit Inc.
✨Know Your Customer Inside Out
Before the interview, dive deep into understanding customer needs and pain points. Familiarise yourself with the latest trends in digital help experiences and think about how you can leverage AI to enhance these interactions. This will show your potential employer that you’re not just a product manager, but a customer-centric leader.
✨Showcase Your Leadership Style
Be prepared to discuss your leadership experience in detail. Think of specific examples where you've led teams through ambiguity and change. Highlight how you’ve inspired and mentored your team, especially in high-paced environments. This will demonstrate your capability to lead a talented product management team effectively.
✨Bring Data to the Table
Since this role requires a data-driven mindset, come equipped with examples of how you've used data to inform product decisions. Be ready to discuss how you analyse market trends and customer feedback to identify opportunities. This will illustrate your analytical skills and ability to drive results.
✨Prepare for Collaboration Questions
Expect questions about your experience working in cross-functional teams. Prepare anecdotes that showcase your ability to influence without authority and work collaboratively with diverse teams, including UX/UI designers and engineers. This will highlight your teamwork skills, which are crucial for this role.