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- Tasks: Manage technical accounts and ensure high-quality data connectivity for Intuit's offerings.
- Company: Join a leading fintech company focused on innovation and customer experience.
- Benefits: Competitive salary, cash bonuses, equity rewards, and comprehensive benefits.
- Other info: Opportunity for travel and excellent career growth in a dynamic environment.
- Why this job: Be a key player in optimising data connections and enhancing partner satisfaction.
- Qualifications: 5 years in technical account management with strong fintech knowledge.
The predicted salary is between 60000 - 80000 £ per year.
Join the Intuit Data Exchange (IDX) team as a Customer Experience professional focusing on technical account management for Intuit offerings. As a Technical Account Manager (TAM) you'll be a critical link between our financial data partners, the IDX platform, product management and development teams across offerings. Using your knowledge of API integrations you'll ensure high-quality and high-performance data connectivity for Intuit's offerings.
Day to day you'll act as a trusted advisor, proactively monitoring KPIs, addressing the needs of internal and external stakeholders, providing technical and domain SME guidance, and holding all contributing teams accountable for key initiatives in order to facilitate the adoption and optimisation of Intuit’s data connections and related capabilities.
Responsibilities
- Monitor provider API connection health, data freshness and quality, and analyse any low performance against SLAs.
- Provide technical and business insights to support progress of relevant provider integration initiatives against target KPIs.
- Identify and communicate dependencies and risks for provider integration deployments as needed.
- Drive op mechs with internal and external stakeholders for visibility of ongoing connection issues and status.
- Leverage customer feedback, metrics and consistent UAT framework to contribute informed insights, and collaborate with cross-functional teams, to continuously optimise and enhance the quality of customer and/or expert data connectivity experiences in relevant offerings.
- Serve as the primary technical contact for assigned partners, ensuring high levels of partner satisfaction.
- Develop a deep understanding of partners' business objectives and technical environments to effectively position and support our solutions.
- Provide proactive technical guidance and recommendations to partners, anticipating potential challenges and offering solutions.
- Manage and prioritise partner API issues, working closely with engineering and support teams to ensure timely resolution and clear communication to the partner.
- Conduct regular partner reviews to share KPIs and YoY performance insights, identify areas for improvement, and present new features or solutions.
- Collaborate with sales teams on pre-sales activities as needed, providing technical insights and demonstrations.
- Facilitate product capability reviews for partners, empowering them to scope and prioritize adoption of new updates in future roadmaps.
- Contribute to the creation of technical documentation, best practices, and knowledge base articles.
- Stay up-to-date with industry trends, emerging technologies, and competitive landscapes within fintech API and service provider offerings.
- Represent the partner's asks and feedback internally, ensuring partner needs are reflected in product roadmaps when appropriate.
Qualifications
Education & Experience
- Bachelor's degree in Computer Science, Information Technology, Finance, or a related technical field.
- 5 years of experience in a technical account management, sales engineering, or similar partner-facing technical role, preferably within the fintech industry.
Technical Skills
- Strong understanding of financial technologies, for example payment systems, banking platforms, trading systems, or other relevant fintech domains.
- Ability to understand and articulate complex technical concepts related to APIs, cloud platforms, data security, and system integrations.
- Experience with systems such as Tableau, Splunk, SQL etc for data analysis and troubleshooting (or similar).
- Familiarity with CRM software (e.g., Salesforce) and core project management concepts.
Soft Skills
- Excellent communication, presentation, and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.
- Proven ability to build strong relationships and influence stakeholders at all levels of an organisation.
- Problem-solving and analytical abilities, with a focus on partner success.
- Strong organisational skills and ability to manage multiple priorities in a fast-paced environment.
- Proactive and results-oriented with a partner-centric mindset.
Preferred Qualifications
- Fluency in data APIs and relevant authentication protocols (OAuth, OIDC).
- Experience with agile methodologies and software development lifecycles.
- Familiarity with data standards in the financial services industry (OFX, FDX, Open Banking, PSD2/3).
Travel
This role has the potential for travel to partner sites and conferences as required, up to 10%.
Intuit provides a competitive compensation package with a strong pay for performance rewards approach. This position will be eligible for a cash bonus, equity rewards and benefits, in accordance with our applicable plans and programs. Pay offered is based on factors such as job-related knowledge, skills, experience, and work location. To drive ongoing fair pay for employees, Intuit conducts regular comparisons across categories of ethnicity and gender.
Senior Technical Account Manager in City of Westminster employer: Intuit Inc.
Contact Detail:
Intuit Inc. Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Technical Account Manager in City of Westminster
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Intuit through LinkedIn. A friendly chat can give us insider info on the company culture and maybe even a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your API knowledge and understanding of fintech trends. We want to show that we’re not just familiar with the tech, but that we can also discuss it confidently!
✨Tip Number 3
Practice those soft skills! Role-play common interview questions with a friend, focusing on how we communicate technical concepts to non-tech folks. It’s all about making those connections!
✨Tip Number 4
Don’t forget to follow up after the interview! A quick thank-you email can keep us top of mind and show our enthusiasm for the role. Plus, it’s a great chance to reiterate why we’re the perfect fit!
We think you need these skills to ace Senior Technical Account Manager in City of Westminster
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Senior Technical Account Manager role. Highlight your experience with API integrations and technical account management, as these are key aspects of the job.
Showcase Your Technical Skills: Don’t shy away from flaunting your technical know-how! Mention your familiarity with financial technologies and tools like SQL or Tableau. This will show us that you’re ready to hit the ground running.
Communicate Clearly: Since this role involves liaising with both technical and non-technical stakeholders, make sure your application reflects your excellent communication skills. Use clear language and avoid jargon where possible.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at Intuit Inc.
✨Know Your APIs Inside Out
As a Senior Technical Account Manager, you'll need to demonstrate a strong understanding of API integrations. Brush up on the technical details of how APIs work, especially in the fintech space. Be ready to discuss specific examples of how you've successfully managed API connections and resolved issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare to share instances where you've tackled complex challenges in your previous roles. Think about how you identified problems, communicated with stakeholders, and implemented solutions. This will highlight your analytical abilities and proactive mindset, which are crucial for this position.
✨Understand the Business Objectives
Familiarise yourself with Intuit's offerings and the financial technologies they utilise. Be prepared to discuss how you can align your technical expertise with the business goals of partners. This shows that you’re not just a techie but also a strategic thinker who understands the bigger picture.
✨Communicate Like a Pro
Since you'll be liaising with both technical and non-technical audiences, practice explaining complex concepts in simple terms. Use clear examples and avoid jargon when possible. This will demonstrate your excellent communication skills and ability to build relationships with diverse stakeholders.