Thematic Assurance Specialist

Make a very, very, very good career move.

Are you our new Thematic Assurance Specialist?

As a Thematic Assurance Specialist at Intrum, you will play a key role within our Risk & Compliance Department, reporting to the UK Head of Assurance. You'll be responsible for supporting the implementation of the UK Assurance framework across both internal operations (including AMS/BPO clients) and our external Partner Network. You'll ensure compliance with all relevant regulation and legislation relating to consumer credit, debt collection, and the fair treatment of customers, while embedding Consumer Duty throughout the business. Acting as a subject matter expert, you'll manage the delivery of the UK Compliance Monitoring Plan (CMP), as well as external Partner assurance reviews for any servicing Partner identified as high-risk and/or poor performing.

This is a great opportunity to influence how we monitor, assess, and improve regulatory compliance, providing expert advice and insightful reporting to senior management. The role enjoys a hybrid working model and can be based at any of our UK offices in Manchester, Glasgow, or Surrey.

What you will do:

• Deliver the UK CMP Thematic Review workstream, ensuring alignment with industry and regulatory best practices, and maintaining the CMP calendar, trackers, and audit documentation for timely and efficient reviews.

• Conduct high standard internal and external reviews, including due diligence on new third-party suppliers and servicing partners, focusing on regulatory compliance, operational risk, and delivering good customer outcomes.

• Provide clear, actionable feedback and reporting from reviews, support committee reporting, and work with business areas to ensure actions are appropriate, timely, and mitigate the risk of unfair customer treatment.

• Maintain up-to-date regulatory knowledge (e.g. FCA, ICO, CCA, OFCOM, LSB) and support adherence to key frameworks, including SYSC, SMCR, CONC, MCOB, DISP, Consumer Duty, Financial Crime, and Operational Resilience.

• Build and manage strong internal and external relationships, attending relevant meetings (e.g. call calibrations, customer journey reviews) to provide second-line support and assess regulatory compliance.

• Support risk-based oversight through meaningful MI, prioritise workload effectively, and demonstrate a culture and values that align with the UK vision and strategy.

• Devoted to the FCA principle of Consumer Duty; by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.

What we're looking for:

• Solid experience in a similar role with strong knowledge of assurance monitoring activities, ideally within the Financial Services sector.

• Demonstrated understanding of compliance best practices and ensuring good customer outcomes.

• Proven ability to build relationships with internal departments and clients.

• Proficient in MS Word and Excel at an intermediate level.

• Strong written and verbal communication skills.

• Customer-focused with a methodical approach and excellent attention to detail.

• Exceptional planning, time management, and problem-solving skills.

What we offer: At Intrum we offer not only a challenging and rewarding career but also:

• Lifestyle: A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back. You can participate in gadget schemes. Contributory workplace pension scheme. Additionally, you'll get an extra day to celebrate your birthday.

• Opportunities to grow: You'll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.

• Health: You'll have access to private medical insurance, life assurance, and more.

• Wellbeing: You'll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme. You'll also have sociable working hours and breakfast snacks provided in the office.

• Supportive, open, and value-driven culture: Ethics. Dedication. Solutions. Empathy. Our values aren't just words hanging in the reception. They guide us all daily. It's what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives. It's why Intrum is a natural home for people ready to make a difference. And it's why people like you recognise this is the place to do just that.

How to apply:

If you are interested in this position and believe you have the right experience, please send your English CV via the 'apply button'. Are you curious and have some questions? You're welcome to contact 'our recruitment team for more information.

At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team via as soon as possible before the closing date to discuss your needs.

About Intrum:

Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with their late payments, Intrum leads the way to a sound economy and plays a critical role in society at large.

Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.

At Intrum we consider everybody to be a leader. We lead ourselves when collaborate to meet the needs of our clients and customers. We are all accountable to our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances and any outstanding debt will be considered on a case-by-case basis.

(Strictly No Recruitment Agencies Please)

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