At a Glance
- Tasks: Help customers with financial queries and provide tailored solutions over the phone.
- Company: Join a diverse team at Intrum, making a real difference every day.
- Benefits: Competitive salary, 33 days holiday, hybrid work, and health perks.
- Other info: Structured training and growth opportunities in a supportive environment.
- Why this job: Be the first point of contact and make a positive impact on people's lives.
- Qualifications: Friendly personality, excellent communication skills, and customer service experience.
The predicted salary is between 28163 - 32388 € per year.
Join a team that makes a difference. Are you our new Customer Service Representative? We're on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.
What you'll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone, and investigating the detail in regard to customers' debt.
- Provide personalised and customer-focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
- Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
Work Schedule and Location:
Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Monday to Friday 08:00-20:00, and Saturdays 09:00-13:30. Shift patterns and rotations will vary depending on the campaign you are assigned to. Easily commute to our Reigate office; this role is hybrid working in this location. You will be office-based for the duration of your induction (circa 8 weeks) and for a period of time after. This gives you time to build relationships with the team and gain confidence in your role before remote working. Expect to be office-based after your induction initially for a few months; we will discuss individually with you when you are confident to commence hybrid working.
What we're looking for:
- Fantastic with people; after all, you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
- Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
- Customer service experience, whether that's face to face or in a call centre environment.
- Excellent communication skills and ability to help customers.
- Enjoy making decisions and connecting with people from all walks of life.
- Able to use different systems, accurately reflecting conversations, and the outcome.
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
- Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.
What we offer:
- Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more/sell back.
- You can participate in gadget schemes.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern where you can work a mixture of home and office.
- Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- Sociable working hours; breakfast and snacks provided in the office.
Legal and EEO Information:
At Intrum, we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact the Intrum Talent Acquisition team as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening. You should not be bankrupt, have any outstanding county court judgments on your credit file. You must not have excessive default balances, and any outstanding debt will be considered on a case-by-case basis.
Customer Support Representative (VQ226R) in Surrey employer: Intrum
At Intrum, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work environment in our Reigate office. With competitive salaries, comprehensive benefits including private medical insurance and generous holiday allowances, we prioritise employee wellbeing and growth through structured training and coaching. Our hybrid working model allows for flexibility while fostering strong team relationships, making it an ideal place for those looking to make a meaningful impact in customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (VQ226R) in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on their values and mission. This will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers about sensitive financial issues, role-play some scenarios with friends or family. This will help you feel more confident and prepared for those challenging conversations.
✨Tip Number 3
Show off your personality! When you're on the phone, let your friendly side shine through. Remember, it's not just about solving problems; it's about building relationships with customers and making them feel valued.
✨Tip Number 4
Apply through our website! We want to see your application come through directly. It shows initiative and gives us a chance to get to know you better right from the start.
We think you need these skills to ace Customer Support Representative (VQ226R) in Surrey
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and excellent communication skills.
Tailor Your Application:Make sure to highlight any customer service experience you have, even if it’s not from a call centre. We’re interested in how you’ve helped people in the past, so connect your experiences to what we do here at StudySmarter.
Show Enthusiasm:We love seeing candidates who are genuinely excited about the role! In your application, express why you want to join our team and how you can make a difference in our customers' lives.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get you started on this exciting journey with StudySmarter.
How to prepare for a job interview at Intrum
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles, even if they’re not in a call centre. This will show that you have the right mindset for helping customers.
✨Practice Empathy and Communication
Since you'll be dealing with customers facing financial difficulties, practice how to communicate with empathy. Role-play potential scenarios with a friend or family member to get comfortable with sensitive conversations. This will help you convey understanding and support during the interview.
✨Familiarise Yourself with Financial Products
Get a basic understanding of common financial products like loans, credit cards, and repayment plans. Being able to discuss these topics confidently will impress your interviewers and show that you're proactive about learning what's relevant to the role.
✨Show Your Resilience
Prepare to discuss how you've handled challenging situations in the past. Whether it’s a difficult customer or a tough day at work, demonstrating your resilience and ability to bounce back will highlight your suitability for this role where tough conversations are part of the job.
