At a Glance
- Tasks: Help customers with financial queries and provide tailored solutions over the phone.
- Company: Join a supportive team at Intrum, dedicated to making a difference.
- Benefits: Competitive salary, hybrid work, health insurance, and 33 days holiday.
- Other info: Enjoy structured training, career progression, and a vibrant workplace culture.
- Why this job: Make a real impact by helping people navigate their financial challenges.
- Qualifications: Friendly personality, excellent communication skills, and customer service experience.
The predicted salary is between 28163 - 32388 € per year.
Join a team that makes a difference. Are you our new Customer Service Representative? We're on the lookout for a fantastic Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have is a friendly personality and excellent communication skills.
What you’ll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phones, and investigating details in regard to customer debt.
- Provide personalised and customer‑focused service by being transparent and delivering tailored solutions for each customer to reduce overall debt.
- Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week, scheduled for a range of shifts during our operating hours: Monday to Friday from 08:00 to 20:00, and Saturdays from 09:00 to 13:30.
- Easily commute to our Reigate office; this role is hybrid working in this location. You will be office based for the duration of your induction (circa 8 weeks) and for a period after.
What we’re looking for:
- Fantastic people who will be our first point of contact for customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
- Positive attitude, self‑motivated, enthusiastic individuals ready to make a real difference.
- Customer service experience, whether face‑to‑face or in a call centre.
- Excellent communication skills and the ability to help customers are essential.
- Enjoy making decisions and connecting with people from all walks of life.
- Able to use different systems, accurately reflecting conversations and outcomes.
- Able to handle sensitive or challenging conversations, respond to complaints, and demonstrate resilience to bounce back.
- Good numeracy and English literacy skills to help break down complexities around financial products and communicate clearly.
What we offer:
- Competitive base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more or sell back.
- Participation in gadget schemes.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Hybrid work pattern allowing a mix of home and office.
- Structured and continuous training, weekly coaching for personal development and progression, and employee recognition programmes to help you advance in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle‑to‑work schemes, and a 24/7 employee assistance programme.
- Office provides breakfast and snacks on working days.
- Supportive, open and value‑driven culture: Ethics, dedication, solutions, empathy.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. If a person with disabilities is at a disadvantage compared to a non‑disabled person, we have a duty to make reasonable changes to our processes. If you need a change so you can apply, please contact the Intrum Talent Acquisition team as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and are authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right‑to‑work and reference checks as part of pre‑employment screening. Candidates must not be bankrupt, have outstanding county court judgments, or excessive default balances; outstanding debt will be considered on a case‑by‑case basis.
Customer Support Representative (Q226R) in Surrey employer: Intrum
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and value-driven culture that prioritises ethics, empathy, and dedication. Our Reigate office provides a hybrid working environment, allowing for flexibility while fostering strong team relationships through structured training and personal development opportunities. With competitive salaries, generous holiday allowances, and a commitment to employee wellbeing, we create a workplace where you can truly make a difference in people's lives.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (Q226R) in Surrey
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intrum. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when handling sensitive conversations and showcasing your excellent communication skills during the interview.
✨Tip Number 3
Be yourself! They’re looking for fantastic people with friendly personalities. Don’t be afraid to let your true self shine through in your interactions. Show your enthusiasm and positive attitude, and you'll make a lasting impression.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and keen to join the team. So, don’t hesitate – get your application in and let’s make a difference together!
We think you need these skills to ace Customer Support Representative (Q226R) in Surrey
Some tips for your application 🫡
Show Your Personality:We want to see the real you! When writing your application, let your friendly personality shine through. Use a conversational tone and don’t be afraid to show enthusiasm for the role.
Tailor Your Experience:Make sure to highlight any customer service experience you have, even if it’s not from a call centre. We’re looking for skills that translate well, so connect your past roles to what we do here at StudySmarter.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, especially when it comes to your communication skills. Make sure to proofread for any typos or errors before hitting send!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to navigate!
How to prepare for a job interview at Intrum
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Understand what makes a great customer experience and be ready to share examples from your past roles, even if they’re not in a call centre. This will show that you have the right mindset for helping customers with their financial queries.
✨Practice Active Listening
During the interview, demonstrate your active listening skills. Make sure to listen carefully to the questions asked and respond thoughtfully. This is crucial for a role where understanding customer needs is key, especially when discussing sensitive financial situations.
✨Show Empathy and Positivity
Be prepared to discuss how you would handle challenging conversations. Use examples that highlight your ability to empathise with customers and maintain a positive attitude, even in tough situations. This will resonate well with the values of the company.
✨Familiarise Yourself with Financial Products
Get a basic understanding of common financial products like loans, credit cards, and repayment plans. Being able to speak knowledgeably about these topics will impress your interviewers and show that you’re serious about the role.
