Intrum seeks a proactive Resource Planning Analyst to drive forecasting, scheduling, and capacity planning across customer operations in a highly international environment. You will collaborate with operational leaders to align plans with business objectives and support informed decision-making.
In this role you will forecast demand, build resource plans, and maintain WFM systems, while identifying opportunities to improve processes and deliver good customer outcomes in line with FCA principles.
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Strategic Workforce Planner & Forecasting Analyst employer: Intrum
Intrum Mortgages is an excellent employer, offering a dynamic hybrid work environment in Glasgow that fosters collaboration and innovation. With a strong focus on employee growth, we provide tailored training and development opportunities, ensuring our team members thrive while delivering exceptional customer service. Our commitment to compliance and excellence creates a rewarding atmosphere where employees can make a meaningful impact in the mortgage servicing industry.
