Intrum is seeking a proactive Resource Planning Analyst to forecast demand, translate it into resource requirements and manage capacity plans. You will build schedules, monitor performance, and provide data-driven recommendations to optimise staffing and workflows.
This role emphasises continuous improvement and alignment with consumer duty requirements. You will partner with leaders to drive decisions, maintain WFM systems, and lead staffing discussions, ensuring operations meet business
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Strategic Resource Forecasting Analyst employer: Intrum
Intrum Mortgages is an excellent employer, offering a dynamic hybrid work environment in Glasgow that fosters collaboration and innovation. With a strong focus on employee growth, we provide tailored training and development opportunities, ensuring our team members thrive while delivering exceptional customer service. Our commitment to compliance and excellence creates a rewarding atmosphere where employees can make a meaningful impact in the mortgage servicing industry.
