At a Glance
- Tasks: Help customers navigate financial challenges and provide tailored solutions over the phone.
- Company: Join Intrum, a leading credit management services provider with a supportive culture.
- Benefits: Competitive salary, hybrid work options, 33 days holiday, and health benefits.
- Other info: Enjoy structured training, personal development opportunities, and a diverse, inclusive workplace.
- Why this job: Make a real difference in people's lives while developing your career in a dynamic environment.
- Qualifications: Friendly personality, excellent communication skills, and customer service experience preferred.
The predicted salary is between 28163 - 32388 € per year.
At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts. Join a team that makes a difference daily.
We’re on the lookout for fantastic Customer Service Representatives who will love speaking with people over the telephone and providing financial solutions to their queries. You don’t have to have call centre experience; we know that customer service experience comes from a variety of industries. What you will have is a friendly personality and excellent communication skills.
What you’ll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phones while investigating details regarding customers' debt.
- Provide personalised and customer-focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
- Ensure the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week, scheduled for a range of shifts during our operating hours: Monday to Friday from 08:00 to 20:00, and Saturdays from 09:00 to 13:30. Shift patterns and rotations will vary depending on the campaign you are assigned to.
- Easily commute to our Reigate office; this role is hybrid working in this location. You will be office-based for the duration of your induction (circa 8 weeks) and for a period of time after, which gives you time to build relationships with the team and gain confidence in your role before remote working.
What we're looking for:
- Fantastic with people; you will be our first point of contact for our customers and play a key role in providing the help, support, and empathy needed to achieve the best outcome.
- Positive attitude, self-motivated, enthusiastic individuals, who are ready to make a real difference.
- Customer service experience, whether that's face-to-face or in a call centre environment. We're interested in your excellent communication skills and ability to help customers.
- Enjoy making decisions and connecting with people from all walks of life.
- Able to use different systems, accurately reflecting conversations and outcomes.
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
- Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.
What we offer:
- Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more/sell back.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern where you can work a mixture of home and office.
- Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- Sociable working hours; breakfast and snacks provided in the office.
At Intrum, we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. If you need a change to be made so that you can make your application, you should contact the Intrum Talent Acquisition team via recruitmentuk@intrum.co.uk as soon as possible before the closing date to discuss your needs.
If this role feels like the right fit and you’re ready to take the next step, simply submit your English CV using the “Apply” button. Looking forward to hearing from you!
Customer Support Representative (VQ226R) in Reigate employer: Intrum
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and inclusive culture that values every employee's contribution. With competitive salaries, comprehensive benefits, and a strong focus on personal development through structured training and coaching, our Reigate office provides a vibrant environment where you can thrive both professionally and personally. Join us to make a meaningful impact while enjoying a fantastic work-life balance with hybrid working options and sociable hours.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Representative (VQ226R) in Reigate
✨Tip Number 1
Get ready for that virtual hiring event! Do your homework on Intrum and think about how your skills can help them make a difference. Show up with a positive attitude and be ready to chat about your experiences.
✨Tip Number 2
Practice your communication skills! Since you'll be speaking with customers about sensitive financial issues, it’s crucial to sound friendly and empathetic. Role-play with a friend or family member to get comfortable.
✨Tip Number 3
Be prepared for the competency-based interview! Think of examples from your past where you’ve shown resilience or made a positive impact in customer service. We want to see how you handle challenges!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Customer Support Representative (VQ226R) in Reigate
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly vibe and excellent communication skills.
Tailor Your CV:Make sure to tweak your CV to highlight any customer service experience you have, even if it’s not from a call centre. We’re interested in how you’ve helped people in the past, so make it relevant!
Show Enthusiasm:In your cover letter, express why you’re excited about this role at Intrum. We love positive attitudes and self-motivated individuals, so let us know how keen you are to make a difference!
Apply Through Our Website:Don’t forget to hit that 'Apply' button on our website! It’s the easiest way for us to get your application and start the process of bringing you on board.
How to prepare for a job interview at Intrum
✨Know the Company
Before your interview, take some time to research Intrum. Understand their values, mission, and the services they provide. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This is especially important for a Customer Support Representative role, as you'll need to demonstrate your ability to understand customer needs and respond appropriately.
✨Showcase Your Communication Skills
Since this role involves speaking with customers over the phone, be prepared to showcase your communication skills. Practice explaining complex financial concepts in simple terms, and be ready to discuss how you've handled challenging conversations in the past.
✨Prepare for Scenario Questions
Expect competency-based questions that ask how you would handle specific situations. Think of examples from your previous experience where you provided excellent customer service or resolved a difficult issue, and be ready to share these stories during your interview.
