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For Companies At a Glance
- Tasks: Help customers with financial queries and provide tailored solutions over the phone.
- Company: Join Intrum, a leading credit management service provider in Europe.
- Benefits: Competitive salary, 33 days holiday, hybrid work, and health perks.
- Why this job: Make a real difference in people's lives while developing your skills.
- Qualifications: Friendly personality, excellent communication skills, and customer service experience.
- Other info: Supportive culture with opportunities for personal growth and development.
The predicted salary is between 27081 - 31143 £ per year.
Overview
We\\\’re on the lookout for a fantastic Customer Service Representative who will love speaking with people over the telephone and providing financial solutions to their queries. You don\\\’t have to have call centre experience; customer service experience from a variety of industries is welcome. What you will have is a friendly personality and excellent communication skills.
What you\\\’ll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone, and investigate the details regarding customers\\\’ debt.
- Provide personalised and customer-focused service by being transparent and delivering tailored solutions to reduce overall customer debt.
- Ensure the delivery and compliance with all outcomes and activities within the Consumer Duty regulation, driving fair outcomes for customers.
Hours & location:
- Work 40 hours per week. You will be scheduled for a range of shifts during operating hours: Monday to Friday 08:00–19:00 and Saturdays 08:00–14:00. Shift patterns and rotations vary by campaign.
- Hybrid working in Glasgow. You will be office-based for induction (approximately 8 weeks) and for a period after. After induction, you may transition to hybrid working; exact timing will be discussed with you.
What we\\\’re looking for:
- Fantastic with people — you will be our first point of contact for customers and will provide help, support and empathy to achieve the best outcome.
- Positive attitude, self-motivated, enthusiastic individuals who are ready to make a real difference.
- Customer service experience, whether face-to-face or in a call centre, with excellent communication skills.
- Enjoy making decisions and connecting with people from all walks of life.
- Able to use different systems, accurately reflecting conversations and outcomes.
- Able to deal with sensitive/challenging conversations and complaints with resilience.
- Good numeracy and English literacy skills to explain financial products and solutions clearly.
What we offer:
- Lifestyle: Competitive starting base salary of £27,081.60 with OTE up to £31,143.84 (bonus paid monthly, subject to performance). 33 days holiday including bank holidays (buy-back options), gadget schemes, contributory pension, birthday day off, and a hybrid work pattern.
- Opportunities to grow: Structured training, weekly coaching for personal development, and employee recognition programmes.
- Health: Private medical insurance, life assurance, and more.
- Wellbeing: Discounts on gym memberships, cycle-to-work schemes, and 24/7 employee assistance programme. In-office breakfast and snacks.
- Culture: Supportive, open, value-driven culture with ethics, dedication, solutions and empathy.
About Intrum
Intrum is the industry-leading provider of credit management services across 20 markets in Europe. By helping companies to get paid and support people with late payments, Intrum leads the way to a sound economy and plays a critical role in society at large. Intrum has circa 10,000 dedicated professionals who serve around 80,000 companies across Europe.
At Intrum we consider everybody to be a leader. We lead ourselves when we collaborate to meet the needs of our clients and customers. We are all accountable for our actions as well as trust and care for each other. This makes us all leaders, independent of role or responsibility, and this is reflected in our 3 leadership principles: Deliver Impact, Inspire Trust and Embrace Growth.
How to apply
If you are interested in this position and believe you have the right experience, please send your English CV via the apply button.
Equal opportunity
Intrum strives to create a diverse and inclusive workplace. We are an equal opportunities employer. If you need reasonable adjustments to apply, contact the Intrum Talent Acquisition team as soon as possible before the closing date to discuss your needs. We conduct credit, fraud, criminal record, right to work and reference checks as part of pre-employment screening.
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Q425R Customer Service Representative employer: Intrum
Contact Detail:
Intrum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Q425R Customer Service Representative
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intrum. Understand their values and what they stand for. This will help you connect with the interviewers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common customer service scenarios with a friend or family member. This will help you feel more confident when discussing how you'd handle sensitive conversations and complaints during the interview.
✨Tip Number 3
Show off your personality! Remember, they’re looking for someone friendly and approachable. Don’t be afraid to let your enthusiasm shine through when you talk about your previous customer service experiences.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Intrum. So, don’t wait – get your CV in there!
We think you need these skills to ace Q425R Customer Service Representative
Some tips for your application 🫡
Show Your Personality: When writing your application, let your friendly personality shine through! We want to see the real you, so don’t be afraid to show your enthusiasm for helping others and your passion for customer service.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience. Whether it’s from a call centre or another industry, we’re interested in how your skills can help us provide fantastic financial solutions to our customers.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to explain your experiences and how they relate to the role. We appreciate clarity, especially when it comes to financial matters!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Intrum
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial products and services. Brush up on terms like repayment plans, debt management, and customer service best practices. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to demonstrate your communication skills. Think of examples from your past experiences where you've successfully handled difficult conversations or provided excellent service. This will highlight your ability to empathise and support customers effectively.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Practice how you would handle sensitive situations, such as a customer struggling with debt. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving abilities.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process, team culture, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if it's the right fit for you.