At a Glance
- Tasks: Help customers navigate financial challenges and provide tailored solutions with empathy.
- Company: Join Intrum, a leading credit management services provider in a supportive culture.
- Benefits: Competitive salary, 33 days holiday, hybrid work, and health benefits.
- Other info: Enjoy structured training and opportunities for personal growth in a diverse environment.
- Why this job: Make a real difference in people's lives while developing your career.
- Qualifications: Great communication skills and a positive attitude are essential.
The predicted salary is between 28163 - 32388 £ per year.
At Intrum, you will grow by making a difference in a highly international environment and in a supportive culture where effort counts. Our values aren’t just words; they’re everything. Behind our global expansion and vast digital transformation lie four simple but powerful values: Ethics, Dedication, Solutions, and Empathy. Are you passionate about helping people and creating positive experiences? We’re looking for empathetic, motivated individuals to join our team as Customer Support Representatives.
What you’ll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages, and mobile phones, while investigating the details regarding customers' debt.
- Provide personalised and customer-focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
- Ensure the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
You will work 40 hours per week, scheduled for a range of shifts during our operating hours: Monday to Friday from 08:00 to 19:00, and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to. This role is hybrid working in our Glasgow office, with office-based induction (circa 8 weeks) and a period of time after to build relationships with the team before remote working.
What we're looking for:
- Fantastic with people, as you will be our first point of contact for our customers and play a key role in providing the help, support, and empathy needed to achieve the best outcome.
- Positive attitude, self-motivated, enthusiastic individuals, ready to make a real difference.
- Customer service experience, whether face-to-face or in a call centre environment.
- Excellent communication skills and ability to help customers.
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
- Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions.
What we offer:
- Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more/sell back.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern.
- Structured and continuous training, weekly coaching for personal development/progression, and employee recognition programmes.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
At Intrum, we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. If you need a change to be made so that you can make your application, you should contact the Intrum Talent Acquisition team via recruitmentuk@intrum.co.uk as soon as possible before the closing date to discuss your needs.
If this role feels like the right fit and you’re ready to take the next step, simply submit your English CV using the “Apply” button. Looking forward to hearing from you!
Call Centre - Customer Support Representative (Q426G) in Glasgow employer: Intrum
Intrum is an excellent employer located in Glasgow, offering a dynamic work environment where strategic thinking and data-driven insights are highly valued. With a strong emphasis on employee well-being, you will benefit from 33 holidays, private medical insurance, and a culture that prioritises ethical practices and personal development, ensuring you have ample opportunities for growth and fulfilment in your career.
