At a Glance
- Tasks: Help customers with financial queries and provide tailored solutions over the phone.
- Company: Join Intrum, a leading credit management services provider in Europe.
- Benefits: Competitive salary, hybrid work, 33 days holiday, and health perks.
- Other info: Supportive culture with opportunities for growth and personal development.
- Why this job: Make a real difference in people's financial lives while developing your career.
- Qualifications: Friendly personality, excellent communication skills, and customer service experience.
The predicted salary is between 28163 - 32388 £ per year.
Join a team that makes a difference. Daily. We're on the lookout for fantastic Financial Assist Associates who will love speaking with people over the telephone and providing financial solutions to their queries. You don't have to have call centre experience; we know that customer service experience comes from a variety of industries; what you will have, is a friendly personality and excellent communication skills.
What you'll do:
- Speak with customers who could be experiencing financial difficulty about their financial situation and provide tailored solutions, such as an affordable repayment plan.
- Make and receive calls to/from customers, managing a variety of customer accounts such as car finance, bank accounts, credit cards, loans, catalogues, mortgages and mobile phone and investigating the detail in regard to customers' debt.
- Provide personalised and customer focused service by being transparent and delivering tailored solutions for each customer to reduce overall customer debt.
- Responsible for ensuring the delivery and compliance with all outcomes and activities held within the Consumer Duty regulation, driving fair outcomes for customers.
- Work 40 hours per week. You will be scheduled for a range of shifts during our operating hours: Our current operating hours are Monday to Friday from 08:00 to 19:00, and Saturdays from 08:00 to 14:00. Shift patterns and rotations will vary depending on the campaign you are assigned to.
- Easily commute to our Glasgow office, this role is hybrid working in this location. You will be office based for the duration of your induction (Circa 8 weeks) and for a period of time after.
What we're looking for:
- Fantastic with people after all you will be our first point of contact for our customers and play a key role in providing the help, support and empathy needed to achieve the best outcome.
- Positive attitude, self‑motivated, enthusiastic individuals, who are ready to make a real difference.
- Customer Service experience, whether that's face to face or in a call centre environment.
- Excellent communication skills and ability to help customers.
- Enjoy making decisions and connecting with people from all walks of life.
- Able to use different systems, accurately reflecting conversations, and the outcome.
- Able to deal with sensitive/challenging conversations along with complaints and have the resilience to bounce back from them.
- Good numeracy and English literacy skills to help break down some of the complexities around financial products and solutions so you can communicate clearly with customers.
What we offer:
- Competitive starting base salary of £28,163.20 with OTE up to £32,387.68 (bonus paid monthly, subject to performance).
- 33 days holiday including bank holidays, with the ability to buy more/sell back.
- You can participate in gadget schemes.
- Access to a contributory workplace pension scheme.
- An extra day to celebrate your birthday.
- Fantastic hybrid work pattern where you can work a mixture of home and office.
- Structured and continuous training, weekly coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- Access to private medical insurance, life assurance, and more.
- Discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- Sociable working hours breakfast and snacks provided in the office.
- Supportive, open and value‑driven culture: Ethics. Dedication. Solutions. Empathy.
At Intrum we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply. If a person with disabilities is put at a disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes. If you need a change to be made so that you can make your application, you should contact Intrum Talent Acquisition team as soon as possible before the closing date to discuss your needs. We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority.
Call Centre - Financial Assist Associate (Q226G) employer: Intrum
At Intrum, we pride ourselves on being an exceptional employer, offering a supportive and value-driven culture that prioritises ethics, dedication, and empathy. Our Glasgow office provides a fantastic hybrid work environment, competitive salary, and extensive benefits including private medical insurance and opportunities for personal development through structured training and coaching. Join us to make a meaningful impact while enjoying a healthy work-life balance and a workplace that celebrates diversity and inclusion.
StudySmarter Expert Advice🤫
We think this is how you could land Call Centre - Financial Assist Associate (Q226G)
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Intrum and its values. This will help you connect your experiences with what they stand for, showing that you're not just another candidate but someone who truly aligns with their mission.
✨Tip Number 2
Practice makes perfect! Role-play common call scenarios with a friend or family member. This will help you feel more confident when handling sensitive conversations and complaints, which is key for the Financial Assist Associate role.
✨Tip Number 3
Show off your personality! During the interview, let your friendly nature shine through. Remember, they’re looking for someone who can connect with customers, so don’t be afraid to show your enthusiasm and positive attitude.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at Intrum. So, don’t hesitate – get your application in today!
We think you need these skills to ace Call Centre - Financial Assist Associate (Q226G)
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to show off your friendly nature and excellent communication skills.
Tailor Your Application:Make sure to highlight any customer service experience you have, even if it’s not from a call centre. We love seeing how your unique background can bring value to our team!
Show Your Enthusiasm:We’re looking for positive, self-motivated individuals. Make sure your application reflects your enthusiasm for helping others and making a difference in their financial situations.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to hear from you.
How to prepare for a job interview at Intrum
✨Know Your Stuff
Before the interview, make sure you understand the basics of financial products and services. Brush up on common terms like repayment plans, credit cards, and loans. This will help you feel more confident when discussing how you can assist customers with their financial queries.
✨Show Off Your People Skills
Since this role is all about connecting with customers, be ready to demonstrate your excellent communication skills. Think of examples from your past experiences where you've successfully helped someone or resolved a challenging situation. This will show that you can handle sensitive conversations with empathy.
✨Be Ready for Role-Play
Expect some role-play scenarios during the interview. Practise how you would handle a call from a customer in financial difficulty. Show that you can listen actively, ask the right questions, and provide tailored solutions. This will highlight your problem-solving abilities and customer focus.
✨Embrace the Company Values
Familiarise yourself with the company's values like ethics, dedication, and empathy. Be prepared to discuss how these resonate with you and how you can embody them in your role. This will demonstrate that you're not just looking for a job, but that you genuinely want to contribute to the company's mission.
