At a Glance
- Tasks: Forecast demand and optimise resource planning to ensure operational efficiency.
- Company: Join Intrum, a leading credit management services provider in Europe.
- Benefits: Enjoy competitive salary, 33 days holiday, private medical insurance, and more.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in a supportive culture while developing your career.
- Qualifications: Experience in resource planning and strong analytical skills required.
The predicted salary is between 48128 - 58823 £ per year.
At Intrum, you will develop by making a difference – both at a high level and in an international environment. In this role, you will focus on planning ahead—looking days, weeks, and months into the future—to ensure operational readiness and efficiency.
You’ll be responsible for resource planning, forecasting, and scheduling, using data-driven insights to help the business stay ahead of demand and support informed decision-making across customer operations.
What will you be doing?
- Forecast short, medium, and long-term demand using data, trends, and business insight.
- Translate forecasts into clear resource requirements (FTE and skill mix).
- Build and maintain capacity plans to ensure optimal staffing levels.
- Create and manage schedules, shift patterns, and rotas aligned to demand.
- Monitor performance through variance analysis and continuous reforecasting.
- Provide data-driven recommendations on hiring, training, and resource allocation.
- Maintain and optimise workforce management (WFM) systems.
- Partner with operational leaders to align plans with business objectives.
- Lead staffing and planning discussions, providing insight and influencing decision-making.
- Identify opportunities to improve forecasting, planning, and scheduling processes.
Devoted to the FCA principle of Consumer Duty, by ensuring we are driving good customer outcomes across all aspects of services that have potential to impact our customers.
What we’re looking for:
- Previous experience in resource planning, forecasting, or workforce management within a contact centre or operational environment.
- Experience using workforce management systems and reporting tools.
- Proven ability to build forecasts, schedules, and resource plans.
- Proven ability to operate under pressure with conflicting priorities, tight deadlines and stakeholder needs.
- Strong analytical and numerical capability with attention to detail.
- A continuous improvement approach with a drive to optimise performance.
- Skilled in analysing and interpreting MI and data to proactively identify issues and drive effective solutions.
What we offer:
- A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back.
- You can participate in gadget schemes.
- Contributory workplace pension scheme.
- Additionally, you’ll get an extra day to celebrate your birthday.
- You’ll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
- You’ll have access to private medical insurance, life assurance, and more.
- You’ll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
- You’ll also have sociable working hours and breakfast/snacks provided in the office.
Supportive, open, and value-driven culture:
Our values aren’t just words hanging in the reception. They guide us all daily. It’s what makes our culture inclusively open, inspiringly supportive and rich in diverse perspectives.
We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority. We will conduct credit, fraud, criminal record, right to work and reference checks as part of our pre-employment screening.
At Intrum, we strive to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.
Workforce Planning Analyst, Gbr in Manchester employer: Intrum Justitia
At Intrum, we pride ourselves on being an excellent employer, offering a supportive and inclusive work culture that values ethics, dedication, solutions, and empathy. Our Glasgow office provides a fantastic hybrid working model, competitive salary, and numerous employee benefits, including structured training and personal development opportunities, making it an ideal place for those looking to make a meaningful impact in customer support. Join us to be part of a team that not only prioritises your growth but also fosters a sense of community and purpose in helping others achieve financial stability.
StudySmarter Expert Advice🤫
We think this is how you could land Workforce Planning Analyst, Gbr in Manchester
✨Get to Grips with Data Visualisation Tools
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✨Join Local Business Intelligence Meetups
Look for local business intelligence meetups or analytics conferences in your area. These events are not just great for learning but also for networking with industry professionals who could lead you to opportunities at companies like Intrum Justitia!
✨Engage with Online BI Communities
Join online forums or communities focused on business intelligence—think LinkedIn groups, Reddit threads, or even dedicated Slack channels. Engage actively by sharing your insights and asking questions; this can help you build visibility and connect with potential employers.
✨Leverage Your University’s Career Support
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We think you need these skills to ace Workforce Planning Analyst, Gbr in Manchester
Some tips for your application 🫡
Highlight Your Analytical Skills:In the business intelligence field, showcasing your analytical skills is a must. Make sure your CV includes relevant experience with data analysis tools, programming languages like SQL or Python, and any projects where you've interpreted complex data sets to drive business decisions.
Showcase Your Business Acumen:Don't just focus on data; show us how you can apply your insights to real-world business problems. Highlight projects where you made a tangible impact on company performance, and be prepared to explain your thought process in your cover letter.
Tailor Your Documents for Us:When applying for a full-time role at Intrum Justitia, tailor your CV and cover letter to reflect our organisational goals and strategies. Mention specific tools and methodologies that align with what we do—this shows you’ve done your homework and are genuinely interested in our mission!
Include Relevant Certifications:Certifications like Google Data Analytics or similar qualifications can really make you stand out in business intelligence. Include these in your application, as they demonstrate your commitment to the field and your willingness to stay current with industry standards.
How to prepare for a job interview at Intrum Justitia
✨Show off your analytical skills
In a business intelligence role, you're going to need to demonstrate your analytical prowess. Be prepared to discuss specific tools you've used, like SQL, Tableau, or Power BI. Have real-world examples ready where you’ve turned data into actionable insights – this is what makes us shine in interviews!
✨Practice your technical know-how
Expect some technical questions during the interview that dive deep into your understanding of data modelling and analytics frameworks. Brush up on your knowledge of data warehousing concepts and be ready to tackle any real case scenarios they might present. They’ll want to see how you approach problems using your BI toolkit.
✨Portfolio of Projects
Since it's a full-time role, having a strong portfolio is key! Compile case studies demonstrating your previous projects, preferably showing how your insights led to business improvements. This can help us display how you think through complex datasets and your problem-solving process, which is what employers are keen on seeing.
✨Know their business model
Get familiar with Intrum Justitia’s business model and recent data-driven decisions. Be prepared to discuss how your skills can specifically support their objectives or challenges. Understanding their landscape shows that you’re not just a data buff, but you’re also genuinely interested in how BI can impact their bottom line.
