HR Administrator in Manchester

In Intrum, you will grow by making a difference in a highly international environment and a supportive culture where effort counts.

This role will be involved in the entire lifecycle of employees during their time with Intrum and will support the essential day-to-day People Services function. You will support across HR and onboarding activities providing an exceptional level of customer service to all employees.

There will be opportunities for you to gain experience in supporting all business divisions across the UK. This role will suit someone who has a HR administration background in a fast-paced company. This role is an integral part of a collegiate, ambitious, and highly professional HR People team that aims to always drive innovation, efficiencies, and progressive people solutions to ensure we continue to be an employer of choice.

This role can be based at either our Reigate or Manchester offices, with the flexibility to work from home.

The role:

• Be a key point of contact for all people-related queries, being the friendly face of the People Team and providing an exceptional level of customer service to all employees.
• Complete transactional HR and onboarding activities accurately and efficiently.
• Act as first point of contact for incoming HR and onboarding queries including monitoring emails and answering phone enquiries.
• Taking accountability to manage employee lifecycle process: Starters, Probation, Leavers and Contractual changes.
• Day-to-day management of our HR Information System, Workday, ensuring all employee records are kept up to date and accurate.
• Coordination and processing of employee documents throughout the employee lifecycle as required, e.g., promotion and annual pay changes, as well as other contractual changes.
• Supporting the administration of all employee benefits, and day-to-day management of our benefits system and pension portal.
• Regular reporting and management of holiday and absence records as well as ad hoc reporting needs.
• Maintain an up-to-date knowledge of HR processes.
• Contribute towards providing meaningful analytics to enable business improvement (e.g., exit interview summaries, absence data, headcount reports, starter and leaver reports).
• Timely creation, collection and storing of accurate documentation.
• Maintain and update the HR system.

About you:

• Previous administration experience, with excellent attention to detail is a must.
• Excellent with numbers and spreadsheets.
• Able to prioritise a busy and demanding workload, can be flexible and has the ability to adapt to the evolving needs of the business.
• Acts with discretion, integrity and professionalism at all times and can communicate effectively and openly with people of all levels.
• Proactive, takes on the challenge of unfamiliar tasks and is passionate about creating a first-class employee experience.
• Strong work ethic and a desire to work in a fast-paced role and passion about creating an awesome employee experience.
• Effective English communication skills (verbal & written).

What we offer:

• A competitive salary and attractive benefits package including 33 days holidays including bank holidays upon commencement, with the ability to buy more or sell back.
• You can participate in gadget schemes and give as you earn charity donation schemes.
• Interactive subsides events.
• Contributory workplace pension scheme.
• Additionally, you’ll get an extra day to celebrate your birthday.
• You’ll receive training and coaching for your personal development/progression, and employee recognition programmes to help you grow in your career.
• You’ll have access to private medical insurance, life assurance, and more.
• You’ll enjoy discounts on gym memberships, cycle to work schemes, and a 24/7 employee assistance programme.
• You’ll also have sociable working hours and breakfast snacks provided in the office.

Intrum strives to create a diverse and inclusive workplace. We encourage applicants from all backgrounds to apply.

Intrum is Europe’s leading credit management services provider, helping businesses secure payments while supporting consumers in regaining financial stability across 20 European countries.

We are an equal opportunities employer and authorised and regulated by the Financial Conduct Authority.